NICOLE BOWDEN
Orland Park,IL
Summary
Dynamic Hair Salon Owner/Master Hairstylist with a proven track record at Hair Trenz Salon, enhancing salon revenue through innovative marketing and exceptional client service. Skilled in hair styling and financial planning, adept at fostering customer satisfaction and staff development. Excelled in social media promotion, increasing brand engagement significantly.
Overview
15
15
years of professional experience
Work History
Hair Salon Owner/Master Hairstylist
Hair Trenz Salon
08.2009 - Current
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Front Desk Shift Manager
Southwest Synergy Dance
08.2017 - 08.2024
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Participated in regular team meetings to share ideas, discuss challenges, and collaborate on new initiatives to enhance guest satisfaction and overall hotel performance.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges, working closely with team members to find effective solutions.
Education
Associate of Arts -
Illinois Institute of Cosmetology
Palos Park, IL09-1997
High School Diploma -
Victor J. Andrew High School
Tinley Park, IL05-1997
Skills
- Salon hygiene maintenance
- Hair styling expertise
- Upselling Services
- Appointment Scheduling
- Business Management
- Continuing education
- Industry trend awareness
- Social Media Promotion
- Financial Planning
- Health and safety
- Coloring techniques
- Hair Treatment Proficiency
- Employee Training
- Staff Management
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Multitasking
Languages
English
Full Professional
Timeline
Front Desk Shift Manager
Southwest Synergy Dance
08.2017 - 08.2024
Hair Salon Owner/Master Hairstylist
Hair Trenz Salon
08.2009 - Current
Associate of Arts -
Illinois Institute of Cosmetology
High School Diploma -
Victor J. Andrew High School
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