Claudia Smith
Delray Beach
Summary
Dynamic hair salon owner with a proven track record in customer service excellence and quality assurance at SCC LLC. Expert in inventory management and team leadership, driving client retention through innovative strategies. Committed to maintaining high standards and fostering loyal relationships, ensuring exceptional satisfaction and resolution of customer concerns.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hair Salon Owner
Self Employed Services
Cornelius
02.2018 - 06.2025
- Implemented quality assurance measures to achieve high customer satisfaction levels.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Organized inventory system for efficient tracking of product sales and restocking.
- Maintained cleanliness and sanitary conditions of work station consistently.
- Developed customer service strategies that enhanced client satisfaction.
- Addressed customer complaints promptly and professionally, ensuring resolution.
Bartender
SCC LLC
Miami
01.2023 - 03.2024
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Education
Hair Stylist - Color And Cut
Veda Institute
Charlotte, NC01-2010
Skills
- Customer service excellence
- Inventory management
- Quality assurance
- Team leadership
- Client retention strategies
- Product expertise
Affiliations
- Love to go the Gym, I'm a runner, fashion oriented
Languages
English
Professional
Spanish
Professional
Some italian
Professional
Certification
- I'm a license hair stylis, certified Brazilian blowout,
Timeline
Bartender
SCC LLC
01.2023 - 03.2024
Hair Salon Owner
Self Employed Services
02.2018 - 06.2025
Hair Stylist - Color And Cut
Veda Institute
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