Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Timeline
Generic

Tahlia Sehon

Kyle,TX

Summary

Customer-oriented Restaurant Server - Bartender Server with 2 years' experience in hospitality, restaurant, and catering industries. Expertise in mixing traditional cocktails and designing new drinks. Highly skilled at interpersonal communication and interpreting customer's behaviors and moods to create and sustain safe bar and dining environments. Success in building rapport with customers and advancing company goals through the delivery of world-class service. Client-focused Technical Sales Representative offering 5+ years of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships.

Beauty Industry Receptionist & Salon Technician - Receptionist for a little over a year with experience in customer service and obtaining a positive attitude for clients. Managed the salon by managing membership accounts in person or over via email. Handled confidential files and information with discretion and professionalism. Achieved a skill in spray tanning by practicing patience and ambition with every task at hand. Personable Technical Sales Representative with the skill set necessary to turn prospects into paying customers. Focused and reliable with a successful selling background. Ready to take on a new position where well-developed talents can be best utilized.

Reliable sales professional always up for a challenge. Known for closing difficult customer deals while remaining polished and composed. Pursuing a Technical Sales Representative role with a well-established organization. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills and Attributes/Core Qualifications - Microsoft Applications including: Word, Excel, and PowerPoint. Problem Solving in a Professional Manner. Critical Thinking and Decision Making. Ability to Multi-Task and to Learn quickly. Communication Skills both Oral and Written. Team player. Organized and Detail Oriented.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Receptionist Manager/Salon Technician/Sales Associate

Austin 360 Tans
Austin, TX
10.2020 - 11.2021
  • Receptionist for a little over a year with experience in customer service and obtaining a positive attitude for clients.
  • Managed the salon by managing membership accounts in person or over via email.
  • Handled confidential files and information with discretion and professionalism.
  • Achieved a skill in spray tanning by practicing patience and ambition with every task at hand.

  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Banquet/Restaurant Server & Bartender

Embassy Suites By Hilton San Marcos
San Marcos, Texas
10.2019 - 03.2020
  • Verify patrons' identification to verify age requirements for alcohol purchases.
  • Serve wine, bottled or draft beer, liquor, and mixed drinks.
  • Limit issues related to customer intoxication by refusing to serve patrons or requesting taxis to transport intoxicated patrons' home.
  • Clean bar and work area, and stock bar with alcohol, mixers, garnishes and related supplies such as ice, glassware, napkins, and straws; order or requisition liquors and supplies to maintain workflows and meet patron demands.
  • Collect payments for beverages and balance cash receipts at end of shift.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Banquet Bartender

Golf Club At Cinco Ranch
Katy, Texas
10.2017 - 08.2019
  • Use computers to enter, access, and retrieve data.
  • Use oral and written communication techniques.
  • Collect payments from customers.
  • Bring plates to guests at events (weddings, parties, etc.).
  • Replenish supplies for food, tableware, and linen.
  • Switch out kegs as needed (avg.
  • 160lbs).
  • Clean tables and counters.
  • Provide customer service and resolve customer complaints.
  • Mix alcoholic beverages.
  • Clean the bar daily and keep an organized liquor shelf.
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Closed out cash register and prepared cashier report at close of business.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Set and reset tables to support serving staff.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Cashier / Shift Leader

Baskin Robbins
08.2015 - 05.2018
  • Responsible for restocking and defrosting (exchanging tubs and cleaning out dipping cabinets).
  • Leadership.
  • Responsible for anything that goes wrong.
  • Responsible over the register and keys to the store.
  • Keeping a friendly family environment.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Completed inventory counts and ordered merchandise.
  • Collected and authorized payments of guests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

High School Diploma -

Taylor High School
Katy, TX
08.2014 - 06.2017

Associate of Arts -

Lone-star Community College
Cypress, TX
08.2017 - 06.2019

Bachelors - Mass Communications

Texas State University
San Marcos, TX
08.2019 - Current

Skills

    Public speaking

Sales assistance

Client Relationships

Leadership

Good Telephone Etiquette

Staff Training

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 10-15 staff members.

Additional Information

I have 5 siblings, all sisters, and 2 of those 5 I grew up with and helped raise due to them being 10 years younger than me. I enjoy hanging out with kids because of this and have obtained the skill of entertaining and bonding with children of all ages. I enjoy educating them and the responsibility it takes to look after them. I have obtained a lot of patience through the years and developed leadership skills beyond a work place because of the "mother hen" role I have had to play.

I was a dancer for 15 years and during my most recent years I developed the talent as an aerial dancer. This is just a fun hobby that I like to participate in my free time. I believe staying mobile is a good way to benefit my mind and body, but also like to make sure the process is fun and enjoyable as well.

Interests

I love to paint and do crafts

I enjoy dancing in my free time and listening to music

I enjoy hiking and spending time outdoors!

Timeline

Receptionist Manager/Salon Technician/Sales Associate

Austin 360 Tans
10.2020 - 11.2021

Banquet/Restaurant Server & Bartender

Embassy Suites By Hilton San Marcos
10.2019 - 03.2020

Bachelors - Mass Communications

Texas State University
08.2019 - Current

Banquet Bartender

Golf Club At Cinco Ranch
10.2017 - 08.2019

Associate of Arts -

Lone-star Community College
08.2017 - 06.2019

Cashier / Shift Leader

Baskin Robbins
08.2015 - 05.2018

High School Diploma -

Taylor High School
08.2014 - 06.2017
Tahlia Sehon