Emily Govea
Louisburg,NC
Summary
Dynamic and versatile professional with a strong background in customer service and cash handling gained through experience. Demonstrated ability to maintain high levels of customer satisfaction and efficiently manage inventory. Skilled in blueprint reading and construction support, consistently enhancing safety measures and operational efficiency. Fluent in English and Spanish, showcasing exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Nail Salon Receptionist
Flowers Nails
03.2023 - 08.2024
- Kept reception area clean and tidy.
- Notified management promptly to reorder and prevent stockouts.
- Increased client satisfaction through timely greetings.
- Processed payments daily with high accuracy.
- Listened closely to customer complaints and responded appropriately to issues.
- Enhanced revenue growth by leveraging persuasive recommendations for salon services.
- Built strong connections with guests, ensuring client satisfaction and promoting loyalty.
Electrician Helper
Cooper Electrical Construction Company
02.2022 - 10.2022
- Maintained secure workplace standards.
- Handled pipe bending and termination duties.
- Facilitated efficient interaction amongst staff.
- Determined material quantities required based on blueprint analysis.
- Verified and documented equipment adherence to safety regulations.
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Maintained a hazard-free environment to support team efficiency.
- Ensured compliance with safety guidelines, reducing injury risks for team members.
- Supported translation needs for a group of over 20 team members in various meetings.
Pet hotel associate
PetSmart
11.2019 - 01.2020
- Monitored bathroom habits for all assigned dogs.
- Monitor body language to detect discomfort or pain in both cats and dogs.
- Received training in dog behavior department.
- Provided assistance during pet admission and discharge.
- Guided clients to discover desired products.
- Prevented accidents and injuries by addressing identified hazards.
- Ensured a clean and safe environment for pets through routine cleaning.
- Delivered outstanding pet care, boosting customer satisfaction.
Education
High school diploma -
Millbrook High School
Raleigh, NC06.2019
Skills
- Cash Handling
- Warehouse Experience
- Cleaning Experience
- Public speaking
- Bilingual
- Construction
- Blueprint Reading
- Sales
- Communication skills
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Nail Salon Receptionist
Flowers Nails
03.2023 - 08.2024
Electrician Helper
Cooper Electrical Construction Company
02.2022 - 10.2022
Pet hotel associate
PetSmart
11.2019 - 01.2020
High school diploma -
Millbrook High School