Nyla Hobbs
St. Johns,FL
Summary
Conscientious Healthcare professional offering over 5 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Ascension St. Vincent's Urgent Care - Mandarin
01.2024 - Current
- Obtain insurance information, referrals, and precertification for testing
- Performs venipuncture, EKG, pap exam, immunizations, sample collections
- Track patient information and lab data and enter into electronic medical record
- Explaining to the patient what will happen during their exam, treatment, or procedure
- Obtain and record patients’ vital signs
- Stock exam rooms between 30 - 40 patients
- Verify patient information, new medications, and allergies
- Collected and documented patient information
- Verify insurance and collect necessary copays prior to a patient visit
Registered Medical Assistant
Village Medical
06.2022 - 01.2024
- Sanitized, restocked, and organized 4 - 6 exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Aided RN in coordination and completion of patient care plan
Registered Medical Assistant
Superior Medical Staffing Services
10.2021 - 06.2022
- Company Overview: Srb/Obgyn, Agape Community Health, Baptist Primary Care, etc.
- Prepared 4 - 6 examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted 2 physicians with various medical procedures, ensuring accurate results and timely treatment.
CSR/Registered Medical Assistant
UF Health Family Medicine and Pediatrics - Nocatee
04.2019 - 10.2021
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Assisting both primary and specialty providers during appointments/procedures
- Streamlined communication between 2 - 3 departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues , ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Order lab orders and specialty referrals for the provider/physician
Customer Service Representative
UF Health Centralized Call Center
03.2017 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled 80 - 100 escalated calls daily, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Medical Assistant Certificate Program -
Florida State College At Jacksonville
9911 Old Baymeadows Rd, Jacksonville, FL 3225608.2019
Bachelor of Science - Health Promotion/Healthcare Administration
University of West Florida
11000 University Pkwy, Pensacola, FL 3251404.2016
Skills
- Excellent customer service and communication skills
- First aid and CPR
- Reliable team player
- Skilled in multi-tasking work
- Medical terminology
- HIPAA compliance
- Laboratory specimen collection
- Minor surgical assistance
- Vital sign monitoring
- Medical coding
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Patient Follow-up - Ensured that patients were satisfied with their care provided at the office by doing follow-up calls.
- Documented and resolved patient complaints regarding delayed test results which led to the patient being satisfied and grateful for being contacted.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Basic Life Support Certification (BLS)
- Registered Medical Assistant (RMA)
- CPR/AED Certification
Timeline
Registered Medical Assistant
Ascension St. Vincent's Urgent Care - Mandarin
01.2024 - Current
Registered Medical Assistant
Village Medical
06.2022 - 01.2024
Registered Medical Assistant
Superior Medical Staffing Services
10.2021 - 06.2022
CSR/Registered Medical Assistant
UF Health Family Medicine and Pediatrics - Nocatee
04.2019 - 10.2021
Customer Service Representative
UF Health Centralized Call Center
03.2017 - 03.2019
- Basic Life Support Certification (BLS)
- Registered Medical Assistant (RMA)
- CPR/AED Certification
Medical Assistant Certificate Program -
Florida State College At Jacksonville
Bachelor of Science - Health Promotion/Healthcare Administration
University of West Florida