Ashley Acevedo
Walgreen's
Riverview
1
Certification
12
years of professional experience
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Work History
Pharmacy Technician/Front End Support
6 Months- Processed prescription orders accurately using pharmacy systems, verifying patient information and insurance details.
- Prepared, labeled, and packaged medications following pharmacist direction and regulatory requirements.
- Resolved insurance claim rejections and coordinated prior authorization support for prescription access.
- Maintained controlled substance records, inventory counts, and medication storage compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Communicated with supervisors to address discrepancies and support front end operations.
Pharmacy Technician
11 Months- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Baby Gear Expert/Sales
2 Years 5 Months- Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently. Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier/Loader
1 Year 8 Months- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to loss prevention efforts by identifying potential theft risks and promptly reporting suspicious activity to supervisors or security personnel.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted customers with plant selection, sharing knowledge on proper care and maintenance for optimal gardening results.
- Supported fellow staff members during peak hours by stepping in to assist with various tasks as needed, contributing to overall team success.
Cashier/Food Prep
1 Year 3 Months- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Front Cashier
3 Months- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Collaborated with other front-end staff to ensure seamless transitions between shifts and maintain overall efficiency of cashier operations.
- Utilized strong communication skills to effectively relay important information to both customers and fellow employees.
Dishwasher/Busser
2 Years 1 Month- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Bachelor of Arts - Psychology
Associate of Arts - Clinical/Counseling Psychology
High School Diploma
Skills
Analytical and Critical Thinking
Relationship Building
Verbal Communication
Workflow optimization
Certification
- CPhT - Certified Pharmacy Technician
- CPR Certified
Timeline
Pharmacy Technician/Front End Support
Walgreen's
02.2025 - 08.2025Read More
Pharmacy Technician
CVS Pharmacy
02.2024 - 01.2025Read More
Baby Gear Expert/Sales
Buy Buy Baby
10.2018 - 03.2021Read More
Cashier/Loader
The Home Depot
02.2017 - 10.2018Read More
Front Cashier
McDonald’s
06.2015 - 09.2015Read More
Cashier/Food Prep
Speedway
04.2015 - 07.2016Read More
Dishwasher/Busser
The Corner Family Restaurant
05.2013 - 06.2015Read More
Anclote High School
High School Diploma
Read More
Saint Leo University
Associate of Arts from Clinical/Counseling Psychology
Read More
University of West Florida
Bachelor of Arts from Psychology
Read More
References
- Thomas van Oudheusden, tomv2644@gmail.com - Medical Supervisor
- Bryan Lee, 727-277-5146 - Corporal at Hillsborough County Sheriff’s Office