Sebastian Flores-Brazel
Fort Belvoir,VA
Summary
A computer science graduate passionate in using the networking, troubleshooting, and coding knowledge gained over the course of a college degree and certification to solve problems and improve system infrastructure. Proficient in setting up and maintaining stations, training users and supporting pivotal process improvements. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
MBody Yoga
Jacksonville, FL
05.2019 - 08.2021
- Assisted customer in identifying initial business needs, proposed use, explained system solutions for data processing, client interface, software application for tracking clients attendance and payment functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through internet support services.
- Monitored systems in operation and input commands to troubleshoot areas.
- Loaded software, granted permissions and configured hardware as part of onboarding process.
- Resolved system, hardware and telephone issues within 2 hours, improving efficiency among sites.
Shift Lead
Domino's
Fort Belvoir, VA
06.2017 - 09.2017
- To provide uninterrupted daily operations, I acted as store manager for opening and closing duties, bank deposits, work schedules, to include assigning coverage for short shifts when manager was unavailable,
- Responsibilities as Shift Lead include training employees in safety measures, rudimentary flow of processes, and daily responsibilities. Mentored new hires creating environment of teamwork. As Team Leader, provided hands on employee training to ensure business and customer needs were met in productive manner. Cashed out employees to maintain timely deliveries, Inventoried stock weekly and created online vendor orders, tracked for accuracy.
Customer Service Agent
Domino's
Fort Belvoir, VA
07.2016 - 05.2017
- Provided customer support to both internal and external customers applying strong communication and negotiation skills with upsell of products, refunds and orders. Managed inbound digital and telephonic orders, processed payments, to maximize productivity I assisted in preparing orders, ensured daily store maintenance and all equipment was operational.
- Responded to customer complaints promptly providing timely resolution and high quality service.
- Adapted to new applications and maintained knowledge of existing technologies.
Education
Bachelor of Science - Computer Science
University of Arkansas Grantham
Online01.2022
Associate of Applied Science - Computer Science
University of Arkansas Grantham
Online11.2019
Skills
- Problem Solving
- Performance Monitoring and Optimization
- Virus Protection
- User Support
- Startup and Shutdown Management
- Technical Troubleshooting
- Software/Hardware Installation
- Vendor Relations
- LAN and WAN control
- Self Motivation, Attention to Detail, Quick Learner
- IP Addressing and Subnetting
- CompTIA A Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
CompTIA A+
Timeline
Information Technology Specialist
MBody Yoga
05.2019 - 08.2021
Shift Lead
Domino's
06.2017 - 09.2017
Customer Service Agent
Domino's
07.2016 - 05.2017
Bachelor of Science - Computer Science
University of Arkansas Grantham
Associate of Applied Science - Computer Science
University of Arkansas Grantham