Richard Miller
Voice Engineer
Cincinnati,OH
Summary
Detail and team oriented professional with all of the requisite Cisco Voice skills as well as a diverse array of previous IT experiences. This track record prepares me to join any new environment with the confidence that I can hit the ground running and excel.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Voice Engineer
CDK Global
Cincinnati, OH
04.2019 - Current
- Support and administer a wide variety of Cisco Telephony products from Call Manager Express on UC560 appliances to hosted CUCM/Unity/UCCX/IM&P 12.5 cluster implementations and almost everything in between for 100+ clients
- Support Broadsoft as a standalone PBX or in conjunction with CUCM as a telco platform
- Support telephony adjacent networking issues on Cisco and Meraki devices. This also includes troubleshooting of internet circuit issues on VeloCloud SD-WAN edge devices and PRI issues on Cisco Routers with VWIC modules.
- Engage with related service providers as needed.
- Work directly with customers to establish their business needs and translate those needs into new or modified call flows as necessary.
- Support Synapps Revolution and analog paging setups
- Support Call Replay and Dubber call recording implementations
Application Technical Analyst
CDK Global
Norwood, OH
01.2016 - 04.2019
- Provided support for proprietary software suite including underlying Pick Database.
- Selected for expertise to travel to India for six weeks to train up analysts at new center
Systems Administrator / Technical Liason
ATOS IT Solutions And Services
Mason, OH
12.2010 - 01.2016
- Provided systems support for high profile business unit within client company and served as a technical liason between business unit's employees/clients and non-client facing internal IT teams
Aircraft Ramp Employee
ABX Air
Wilmington, OH
11.2000 - 08.2009
- Ramp operations staff at large freight airport
Education
Associate of Applied Science - Networking Tech
Southern State Community College
Hillsboro, OH 09.2007 - 06.2010
Skills
CUCM
Unity Connection
Windows Server
Call Recording
UCCX
Cisco/Meraki Routers and Switches
IM&P/Jabber
Timeline
Voice Engineer
CDK Global
04.2019 - Current
Application Technical Analyst
CDK Global
01.2016 - 04.2019
Systems Administrator / Technical Liason
ATOS IT Solutions And Services
12.2010 - 01.2016
Associate of Applied Science - Networking Tech
Southern State Community College
09.2007 - 06.2010
Aircraft Ramp Employee
ABX Air
11.2000 - 08.2009