Nichole Culbeson

Effectively managed a high-volume of inbound calls

Addressed & resolved customers complaints empathetically and professionally

Accurately documented, researched and resolved customer issue

Met or Exceeded service and quality standards every review period

Defused volatile customer situations calmly & courteously

• Supervised and trained up to 6 people at a time while managing projects, budgets and deadlines
• Performed basic carpentry and interior/exterior painting of residential and commercial buildings
• Communicated and mediated customer relations
• Applied stains, lacquers, coatings, matched & applied colors, devised color schemes for restoration of drywall and wood
• Operated compressors, sprayers, power washers and power tools

• Participated in various incentive programs and contests designed to support achievement of production goals
• Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate
• Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts
• Recognized as top sales generator 2 years in a roll
• Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
• Consistently met and exceeded department expectations for productivity and accuracy levels
• Implemented new processes and systems for improving customer service satisfaction.