Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Remote Customer Service Agent
MCNA Dental (Contract)
02.2023 - 10.2023
Answer inbound calls
Assist members with locating a Dentist
Explain dental plan benefits and eligibility
Assist members with scheduling appointments
Handle all complaints and grievance appeals.
Provide member information upon request
Remote Customer Service Agent
Denta Quest
06.2020 - 01.2023
Answer inbound calls consisting of members and providers
Handle Provider relations via phone and e-mail to resolve any issues as they occur
Assist Dentist’s with fee schedule information
Perform Claim Appeals and Pre-Authorizations
Assist members with locating a Dentist
Assist members with scheduling appointments.
Educate members on their dental plan benefits and eligibility
Personal Care Assistant
Tempus Unlimited
02.2019 - 03.2020
Monitored clients' overall health and well-being and noted any significant changes.
Kept my personal areas clean and prepared nutritious meals to meet the nutritional needs of my clients.
Ran errands for customers, including grocery shopping and other essentials.
Assisted patients with self-administered medications.
Maintain home cleanliness of clients; keep home well-stocked, ran errands, managed laundry, and went grocery shopping once a week.
Identified specific needs and provided the highest level of care for the patient's well-being.
Collections Account Manager
Iqor
04.2012 - 02.2019
Maintained high volume of calls and met demands of busy and productive group.
Negotiated to collect balance in full.
Counseled debtors on payment options and arranged installment agreements.
Trained new team members on scripts, company services, and collection strategies.
Processed payments and applied to customer balances.