Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDRE HERRING

Saint Cloud,FL

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

Remote Customer Service Agent

MCNA Dental (Contract)
02.2023 - 10.2023
  • Answer inbound calls
  • Assist members with locating a Dentist
  • Explain dental plan benefits and eligibility
  • Assist members with scheduling appointments
  • Handle all complaints and grievance appeals.
  • Provide member information upon request

Remote Customer Service Agent

Denta Quest
06.2020 - 01.2023
  • Answer inbound calls consisting of members and providers
  • Handle Provider relations via phone and e-mail to resolve any issues as they occur
  • Assist Dentist’s with fee schedule information
  • Perform Claim Appeals and Pre-Authorizations
  • Assist members with locating a Dentist
  • Assist members with scheduling appointments.
  • Educate members on their dental plan benefits and eligibility

Personal Care Assistant

Tempus Unlimited
02.2019 - 03.2020
  • Monitored clients' overall health and well-being and noted any significant changes.
  • Kept my personal areas clean and prepared nutritious meals to meet the nutritional needs of my clients.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Assisted patients with self-administered medications.
  • Maintain home cleanliness of clients; keep home well-stocked, ran errands, managed laundry, and went grocery shopping once a week.
  • Identified specific needs and provided the highest level of care for the patient's well-being.

Collections Account Manager

Iqor
04.2012 - 02.2019
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.
  • Trained new team members on scripts, company services, and collection strategies.
  • Processed payments and applied to customer balances.

Education

High School Diploma -

Upper Outreach Center
Mineville, NY

Skills

  • Customer relations
  • Customer service
  • Data entry
  • Decision-making
  • Conflict resolution
  • Account management
  • Phone etiquette
  • Documentation and reporting

Timeline

Remote Customer Service Agent

MCNA Dental (Contract)
02.2023 - 10.2023

Remote Customer Service Agent

Denta Quest
06.2020 - 01.2023

Personal Care Assistant

Tempus Unlimited
02.2019 - 03.2020

Collections Account Manager

Iqor
04.2012 - 02.2019

High School Diploma -

Upper Outreach Center
ANDRE HERRING