Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Belinda Zeiller

Clifton Forge,VA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced Job Title with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships,

strengths in building and maintaining relationships in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Remote Customer Service Agent

Alorica At Home
07.2012 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and to answer questions about products and services.
  • Demonstrate high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Customer Service Representative Tech 2

Dish Network Corp
08.2009 - 07.2012
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Run trouble shooting when needed. If that didn't work sent technician out
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

GED 1980 -

Aurora High School
Aurora, NC

Skills

  • Information Verification
  • Call Control
  • Outstanding Communication Skills
  • Exemplary Work Ethic
  • Inbound Customer Service
  • Customer Relationship Management (CRM)
  • Billing Inquiries
  • Customer Complaint Resolution
  • Problem Resolution
  • Customer Service
  • Information Updates
  • Delivery Tracking
  • Customer Relations
  • Empathetic and Genuine
  • Service-Oriented Self-Starter
  • Inbound Call Management

Timeline

Remote Customer Service Agent

Alorica At Home
07.2012 - 08.2023

Customer Service Representative Tech 2

Dish Network Corp
08.2009 - 07.2012

GED 1980 -

Aurora High School
Belinda Zeiller