Mary Burks
Toney,AL
Summary
Current organized and dependable Graduate student, successful at managing multiple priorities efficiently and collaborative leader dedicated to partnering with coworkers to promote an engaged and empowering work culture, with strength in building and maintaining relationships with diverse stakeholders in a dynamic, fast-paced setting while possessing over 20 years of managerial experience and skills, including leadership, administrative duties, and patient care in nursing, along with staffing skills, such as Excel and Microsoft software filing. Staffing planning, recruitment, training, and maintenance of personnel. Supply inventory abilities and payroll skills while doing time and attendance for over 50 employees. Skilled at staffing for the entire hospital system with more than 1,000 workers. And Willingness to take on added responsibilities to meet team goals, seeking career advancement opportunities in leadership positions or leading to. Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture with documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Child and Youth Program Assistant and Bus Driver
Redstone Arsenal
Huntsville, AL
07.2023 - Current
- Created a safe, fun environment for children and teens attending special programs at the Redstone Arsenal SAC facility.
- Explained and enforced the rules and regulations of the SAC program.
- Created a list of needed supplies and materials for activities.
- Delivered prominent levels of care, assistance, and supervision to children in compliance with the organization's rules and policies.
- Developed and implemented fun educational activities for children of varying ages.
- Drive bus to pick up youth from various schools back to Redstone Arsenal for afterschool activities
- Assisted in conducting needs assessments to identify key areas of service needs.
- Assisted with youth development and other recreation programs to improve the quality of the camper experience.
- Recommended activities, equipment, and supplies for programs and identified vendors to furnish materials.
- Delivered a high level of care, assistance, and supervision to children in compliance with the organization's rules and policies.
- Assisted with youth development and other recreation programs to improve the quality of the camper experience.
- Recommended activities, equipment, and supplies for programs and identified vendors to furnish materials.
- Delivered a high level of care, assistance, and supervision to children in compliance with the organization's rules and policies.
- Assisted with youth development and other recreation programs to improve the quality of the camper experience.
Lead Teacher, Toddler Room
Ardent Preschool
Huntsville, AL
10.2022 - 07.2023
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
Reservation Specialist
Huntsville Hospital Main
09.1997 - 11.2021
- Assisted customers with making reservations and entered reservation details into computer system.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Answered approximately 500 calls per day
- Resolved various issues and discrepancies for customers
Health Unit Coordinator
Huntsville Hospital Main
Huntsville, AL
09.1997 - 11.2021
- Provided care for patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Managed financial documentations such as expense reports and invoices.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Increased office productivity by transcribing over numerous daily meetings and appointments and implementing organizational systems for documents.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided care for 30-50-patient unit, coordinating day-to-day hygiene, feeding and quality-of-life functions
Staffing Assistant
Huntsville Hospital Main
09.1997 - 11.2021
- Assigned work activities for staff related to employment, compensation, labor relations, and employee relations.
- Compiled employee records from individual departments to maintain central files.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Exceeded goals through effective task prioritization and excellent work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Delivered friendly assistance to new hires throughout the interviewing and hiring process.
Lead Frontline Receptionist Part-time
Signature Healthcare
Huntssville
04.2018 - 04.2019
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Created staffing schedule for all receptionists
- Completed all tasks in compliance with company policies and procedures.
- Created job descriptions
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service, and issue resolution.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
PBX Operator
Customer Service Call Center
03.2014 - 03.2017
- Created and maintained company phone directory with current extensions and staff information.
- Trained and mentored new PBX operations employees.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Supported customers by managing numerous amounts of calls per day efficiently while maintaining professionalism and upbeat tone.
- Coordinated general corporate messaging and voicemail for organization with 12 employees.
- Answered calls on 1st ring and engaged customers with friendly, professional demeanor.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
- Monitored automated systems for placing collect calls and intervened for callers needing assistance.
- Managed telephone switchboard of numerous calls to personnel and routed internal and external calls to provide quick connection.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
Master of Arts - Public Health Administrator
Liberty University
Lynchburg, VA 800 Graves Mills Rd05.2024
Bachelor of Science - Interdisciplinary Studies
Liberty University
05.2023
Associate of Arts - Secretarial Studies And Office Administration
Virginia College - Huntsville
06.2012
Skills
- Employee Motivation and Performance
- Profit and Loss Management
- Supply and Inventory management
- Microsoft PowerPoint
- Leadership and People Development
- Integrity and Transparency
- Relationship and Team Building
- Payroll skills
- Staffing skills
- Senior Leadership Support
- Microsoft Excel
- Clinical experience with child abuse and neglect cases
- System and program efficiency
Timeline
Child and Youth Program Assistant and Bus Driver
Redstone Arsenal
07.2023 - Current
Lead Teacher, Toddler Room
Ardent Preschool
10.2022 - 07.2023
Lead Frontline Receptionist Part-time
Signature Healthcare
04.2018 - 04.2019
PBX Operator
Customer Service Call Center
03.2014 - 03.2017
Reservation Specialist
Huntsville Hospital Main
09.1997 - 11.2021
Health Unit Coordinator
Huntsville Hospital Main
09.1997 - 11.2021
Staffing Assistant
Huntsville Hospital Main
09.1997 - 11.2021
Master of Arts - Public Health Administrator
Liberty University
Bachelor of Science - Interdisciplinary Studies
Liberty University
Associate of Arts - Secretarial Studies And Office Administration
Virginia College - Huntsville
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