Yaneth Tavera
Jackson,MI
Summary
Highly organized and detail-oriented professional with a bachelor's degree in Human Resources Management and a minor in General Business. Possesses a diverse range of competencies and extensive knowledge in HR. Motivated to continuously learn, grow, and excel in the HR industry. Specializes in reconciling financial discrepancies and managing complex datasets. Recognized for high productivity, efficient task completion, adaptability to rapidly changing environments, and commitment to leveraging strong analytical skills.
Overview
10
10
years of professional experience
Work History
SOA Reconciliation Clerk Intermedia
University of Michigan Shared Services Center
09.2023 - Current
- Reconcile financial and payroll transactions for the University by reviewing source documentation and department approval information
- Research and correct errors identified through the reconciliation process
- Prepare and process journal entries
- Process earmarks per customer request to record planned expenditures or expected revenue
- Identify and improve internal process improvements
- Creating procedure documents for the team
- Research and resolve customer inquiries regarding account status or over payments
- Verified accuracy of vendor invoices, credit memos, and statements
- Interfaced with other departments and vendors to ensure timely resolution of issues impacting reconciliation processes
- Maintained a high level of confidentiality when dealing with sensitive data
Agent Services Representative
TTEC - Charles Schwab
02.2023 - 06.2023
- Helped customers understand and use mobile applications and online banking
- Order checks and places stop payment orders
- Assisted customer open and close account
- Completed documentation for money movement, deposit, and withdrawals
- Tracked payments, account updates and customer interactions
- Researched and resolved deposit issues
- Assist customers with various types of technical issues via telephone
- Set up account credentials and reset password
- Use screen sharing, mouse and keyboard control and other tools
- Documented customer complaints
- Met and exceeded productivity targets
- Verified client using a third party vendor with public information
- Discreet with confidential information
- Protect client information, consult with ID theft and lock accounts due to fraud
Case Management Specialist
United Way of Jackson County
09.2020 - 03.2022
- Answer phone calls and emails throughout the day
- Explain online application
- Assist clients in figuring out how/where to obtain needed documentation
- Enter data into proprietary software
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals
- Protected patient data in alignment with HIPAA privacy protocols
- Enroll a client in an affordable payment plan or make a one-time commitment to get the client account back to current
- Calculate client household income percentage
- Provide resources to clients in need
- Communicate with various Electricity vendors
Waitress
Los Azteca’s Mexican Restaurants
09.2014 - 03.2020
- Checked in deliveries and signed off on products received
- Performed additional tasks to keep the dining room running smoothly
- Checked on guests to ensure satisfaction with each food course and beverages
- Answered phones politely and promptly while accurately recording and confirming reservations
- Guided guests through the dining rooms and provided needed assistance
- Calculated charges, issued bills and collected payments
- Answered questions about menu selections and made recommendations when requested
- Recruited and trained new employees
Education
BBA - Human Resources Management, General Business
Western Michigan University
Kalamazoo, MI08.2021
High School Diploma -
Battle Creek Central High School
Battle Creek, MI05.2015
Skills
- Training and Development
- Accounting
- Team player
- Sale expertise
- Strong work ethic
- Customer service
- Problem Solving
- Confinality
- Journal entries
- Time Management
- Communication
- MS Office
- Negotiation
- Communication skills
- Financial reconciliation
- Invoice verification
- Payroll processing
Accomplishments
- Collaborated with team of 4 in the development of procedure documents.
Languages
Spanish
Native or Bilingual
Timeline
SOA Reconciliation Clerk Intermedia
University of Michigan Shared Services Center
09.2023 - Current
Agent Services Representative
TTEC - Charles Schwab
02.2023 - 06.2023
Case Management Specialist
United Way of Jackson County
09.2020 - 03.2022
Waitress
Los Azteca’s Mexican Restaurants
09.2014 - 03.2020
High School Diploma -
Battle Creek Central High School
BBA - Human Resources Management, General Business
Western Michigan University
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