Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

CHANEL SELLARS

Columbus ,OH

Summary

Dynamic professional with extensive experience at JPMorgan Chase, excelling in customer solutions and account management. Proven ability to navigate complex systems while maintaining high accuracy. Adept at motivating teams and fostering positive relationships, demonstrating strong problem-solving skills and effective communication. Recognized for commitment to regulatory compliance and customer satisfaction.

Overview

13
13
years of professional experience

Work History

CCB Military Services Account Specialist II

JPMorgan Chase
05.2024 - Current
  • Provide solutions and support to customers, demonstrating empathy and sensitivity in difficult situations.
  • Navigate multiple technologies and exercise independent judgement to resolve issues.
  • Maintain accuracy and attention to detail in all tasks.
  • Engage in detailed conversations with customers and effectively communicate information.
  • Ensure adherence to regulatory requirements and department procedures.

CCB Overdraft Collections Specialist II

JPMorgan Chase
05.2023 - 05.2024
  • Demonstrate outstanding communication, negotiation & decision making skills, while staying engaged with the customers.
  • Navigate through multiple systems to provide the customers with accurate information.
  • Takes ownership of each customers interaction while treating them with respect and integrity.
  • Subject Matter Expert and advocate for my peers.
  • Active member of the Employee Engagement Team.
  • Abides by all applicable Regulatory and Compliance procedures.

CCB Home Lending Account Specialist II

JPMorgan Chase
01.2019 - 05.2023
  • Meticulous account maintenance that prioritize in Home Equity Line of Credit.


  • Proof read loan documents for precision and communicationed mortgage terms with the customer.


  • Organized & executed follow up calls for specific customer needs.


  • Facilitated multiple training classes involving exclusive procedures.

Assistant Manager

Raisin Canes
02.2012 - 10.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Skills

  • Self-directed with problem-solving skills & able to arrive to solutions quickly
  • Effective time management & strong organizational skills, with high detail to accuracy
  • Ability to motivate, coach and develop staff to exceed department goals
  • Adaptable to change and exceptional communication and interpersonal skills

Accomplishments

  • Completed projects associated with the Employee Engagement Team.

Timeline

CCB Military Services Account Specialist II

JPMorgan Chase
05.2024 - Current

CCB Overdraft Collections Specialist II

JPMorgan Chase
05.2023 - 05.2024

CCB Home Lending Account Specialist II

JPMorgan Chase
01.2019 - 05.2023

Assistant Manager

Raisin Canes
02.2012 - 10.2018

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