Joanna Kindhart
Liberty,South Carolina
Summary
An experienced professional with a passion for driving business growth through strategic marketing approaches. Strong communication and analytical abilities with a history of successful partnerships. I am eager to utilize my skills and knowledge to contribute to the success of the company and the marketing team.
Overview
13
13
years of professional experience
Work History
Vendor Business Manager II
TD SYNNEX
07.2021 - Current
- Creation of business plans for the vendor product group and associated services
- Development and implementation of sales enablement programs for TD SYNNEX and partners
- Development and implementation of marketing programs to support product group objectives
- Responsible for effective planning, including inventory turns, inventory fulfillment and inventory obsolescence minimization
- Implementation of business plans that achieve agreed vendor revenue targets and generate the planned profit outcomes
- Maintenance and development of operational level vendor relationships
- Ensuring highest and continuously improving levels of vendor and partner satisfaction
- Maintenance of an accurate pipeline by product group
- Business forecasting and business planning for product groups with vendors
- Provision of various reports for the purposes of commercial decision making.
Customer Care Analyst
TD SYNNEX
03.2019 - 07.2021
- Handle large volumes of customer requests electronically or by phone
- Gather and analyze information relevant to customer’s issue/concern to bring it to a conclusion
- Answer customers query on a variety of transactions
- Facilitate prompt resolutions based on our policies and procedures
- Resolve customer inquiries regarding return authorizations for short, damaged, or lost shipments
- Act as a liaison in establishing effective relationships between other departments and customer service with a goal of timely resolution of issues for customers
- Maintain a positive attitude in each situation in order to keep the customer service team focused on providing the best customer service
Banking Teller
BB&T
01.2016 - 02.2019
- Perform transactions such as deposits and loan payments, verify cash and endorsements, cash checks, cash advances, issue money orders and cashiers’ checks
- Process commercial deposits
- Process night deposit inventory
- Responsible for vault and cash ordering on a weekly basis
- Support team sales by making calls to clients and checking for offers that may benefit customers
- Assist with new account opening and problem resolution
Administrative Assistant
Isom Refrigeration, LLC
02.2013 - 12.2015
- Responsible for Accounts Receivable and Accounts Payable
- Analyze financial statements
- Provide customer support
- Provide administrative support
- Demonstrate effective analytical and organizational skills
Case Worker
Department of Social Services
10.2011 - 01.2013
- Interview clients to determine eligibility for SNAP benefits based on SC standards
- Handle large caseloads and maintain quality performance
- Aid in bilingual interpretation for Spanish speaking clients
- Process and complete customer applications
Education
Associate of Science - Accounting And Business Management
Tri-County Technical College
Pendleton, SC05-2015
Skills
- Excellent communication skills
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Able to cope with pressure and adapt quickly in a fast-paced environment
- Proven abilities in client relations to diffuse conflict and promote solutions
- Multilevel communication, problem solving and relationship building
- Exceptional customer service skills
- Self-directed and highly organized
- Demonstrated ability to maintain confidentiality
- Detail oriented and organized with a capacity to multitask
- Strong multitasking skills, ability to manage multiple projects from start to finish
Languages
Timeline
Vendor Business Manager II
TD SYNNEX
07.2021 - Current
Customer Care Analyst
TD SYNNEX
03.2019 - 07.2021
Banking Teller
BB&T
01.2016 - 02.2019
Administrative Assistant
Isom Refrigeration, LLC
02.2013 - 12.2015
Case Worker
Department of Social Services
10.2011 - 01.2013
Associate of Science - Accounting And Business Management
Tri-County Technical College
Similar Profiles
Colton SolisColton Solis
Inside Account Representative at TD SynnexInside Account Representative at TD Synnex
Adam GoodleyAdam Goodley
European Commercial Lead - Microsoft Security at TD SYNNEXEuropean Commercial Lead - Microsoft Security at TD SYNNEX
Jessenia GarcesJessenia Garces
Credit and Collections Supervisor at TD Synnex CorporationCredit and Collections Supervisor at TD Synnex Corporation
Francisco Meza MedelFrancisco Meza Medel
Vendor Program Manager at TD SYNNEX PERUVendor Program Manager at TD SYNNEX PERU
Christopher GriffinChristopher Griffin
Lieutenant Detective at Pickens City PoliceLieutenant Detective at Pickens City Police