Dawn M. Roybal
Santa Fe,NM
Summary
Dynamic and self-motivated banking professional with exceptional communication and problem-solving abilities, thriving in competitive and innovative environments. Proven track record of enhancing operational efficiency, fostering client retention, and expanding customer bases. Adept at collaborating within teams or working independently to achieve organizational goals in fast-paced settings. Committed to delivering high-quality results while adapting to the evolving demands of the banking industry.
Overview
29
29
years of professional experience
Work History
Business Banking Loan Assistant II
First National 1870, a Division of Sunflower Bank, NA
Santa Fe, NM
09.2018 - Current
- Documentation Prep & Review: Accurately prepare and review commercial loan documentation, including credit information, UCC-1 filings, and closing packages.
- Client & Vendor Communication: Act as a primary point of contact for clients, underwriters, and third-party vendors (e.g., title companies) to collect information and provide application status updates.
- Loan Processing & Boarding: Process, close, and board loans on the bank's core system, ensuring all terms meet internal policy and regulatory requirements.
- Portfolio Maintenance: Monitor loan exceptions, track insurance renewals, and assist with managing past-due accounts.
- Administrative Support: Support Relationship Managers and Loan Officers with scheduling, report generation, and file maintenance.
- Education & Training: Continued education on banking products via numerous internal training sessions.
Commercial Loan Documentation Specialist
Century Bank
Santa Fe, NM
12.2014 - 09.2018
- Document Preparation: Draft loan documents for commercial, commercial real estate, and SBA loans, ensuring they match credit approvals.
- Compliance & Risk: Ensure compliance with bank policy, regulatory requirements, and perfect liens on collateral.
- Closing & Funding: Manage the closing process, including loan booking, disburse funds, and verifying all documents are signed.
- Review & Quality Control: Perform quality control reviews (check-backs) of loan documents, identifying exceptions.
- Coordination: Interact with commercial lenders and borrowers, and to clarify document discrepancies.
Consumer Loan Officer
Los Alamos National Bank
Santa Fe, NM
08.2013 - 09.2014
- Loan Application Processing: Interview applicants, gather financial documentation, and process loan applications for accuracy.
- Underwriting and Analysis: Analyze credit history, income, debt, and collateral to evaluate risk and ability to repay.
- Decisioning: Approve or deny loans within authorized lending limits.
- Customer Service & Counseling: Advise borrowers on loan products, repayment terms, and financial strategies.
- Compliance & Risk Management: Adhere to financial regulations and internal policies, including reviewing loan documentation for accuracy.
Consumer Loan Portfolio Manager
Los Alamos National Bank
Santa Fe, NM
01.2011 - 08.2013
- Portfolio Management: Monitor the Officers loan portfolio and manage matured and past due loans.
- Compliance: Create loan reports monthly for officers to see progress
- Customer Service: Meet with customers in reference to past due loans and create a solution which best suited the bank and the customer.
Branch Manager/Loan Officer
State Employees Credit Union
09.1997 - 12.1998
- Responsible for branch goals.
- Responsible for training and development of employees.
- Ensure all lending is undertaken in accordance of policies and procedures.
- Responsible for coaching and mentoring employees to reach goals.
- Knowledge of credit union services and ability to sell products.
- Knowledge of all operational requirements.
- Knowledge of member needs in financial industry.
- Analyze applicant’s loan application including financial status and credit to determine feasibility of granting loans.
- Educate customers on the variety of loan products and available credit options.
- Continued education on banking products via numerous internal training sessions.
- Make final decision on loan request and execute.
Education
High School Diploma -
St. Michael’s High School
Santa Fe, NMSkills
- Reliable
- Excellent communication skills
- Energetic
- People-oriented
- Dependable
- Detail-oriented
- Excellent time management skills
- Excels in team leadership
- Excellent work ethic
- Strong interpersonal skills
PROFESSIONAL/LEADERSHIP EXPERIENCE
Los Alamos National Bank-Careers in Banking Program 2012-2013
Timeline
Business Banking Loan Assistant II
First National 1870, a Division of Sunflower Bank, NA
09.2018 - Current
Commercial Loan Documentation Specialist
Century Bank
12.2014 - 09.2018
Consumer Loan Officer
Los Alamos National Bank
08.2013 - 09.2014
Consumer Loan Portfolio Manager
Los Alamos National Bank
01.2011 - 08.2013
Branch Manager/Loan Officer
State Employees Credit Union
09.1997 - 12.1998
High School Diploma -
St. Michael’s High School