Rosanna Kasprowicz
Warren,MN
Summary
Seasoned Banking Representative offering in-depth knowledge in banking operations, customer service, and financial product sales. Skilled at building strong relationships with clients to foster loyalty and client satisfaction. Played instrumental role in streamlining processes for improved efficiency and productivity within previous work settings. Possess strong problem-solving skills, knack for identifying customer needs, and expertise in promoting bank services. Resourceful Banking Representative adept at maintaining high productivity levels and efficiently completing tasks. Skilled in customer service, financial product knowledge, and regulatory compliance. Excel in communication, problem-solving, and adaptability, ensuring exceptional client experiences and operational excellence. Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Banking Representative II
Digi-Key
Thief River Falls, MN
12.2023 - Current
- Process and enter customer payments on accounts.
- Process prepaid checks
- Process emails that come in our email queues
- Process international payments
- Balance open accounts, credit card and paypal and prepaid.
- Help sales and accounting find payments
Banking Representative 1
Digi-Key
Thief River Falls, MN
03.2022 - 11.2022
- Process and enter customer payments on accounts.
- Process prepaid checks
- Process emails that come in our email queues
- Process international payments
- Balance open accounts, credit card and paypal and prepaid.
- Help sales and accounting find payments
- Conducted phone call's or emails on multiple accounts to direct payment applications
- Ensure operating and quality standards were met based on service needs.
General Ledger Accountant Associate
Digi-Key
Thief River Falls, MN
08.2021 - 05.2022
- Balanced General leger accounts, credit card Paypal.
- Worked with FBDK programs and Marketplace
- Closed Daily report program
- Balanced and entered daily transactions for all currencies in excel
- Ensured transactions of the business were properly accounted for and accurately reflect the companies accounting process.
- Assist with monthly financial statement and reports.
- Assist with the preparation of other reports.
- Communicate frequently with management to report accounting or other issues that may impact the time timelines and/or reliability of financial results.
- Evaluate financial process and provide recommendations to improve efficiency and accuracy.
- Work closely with accounts payable and receivables.
Picker
Digi-Key
Thief River Falls, MN
10.2020 - 08.2021
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.
- Verified accuracy of items picked, packed and shipped to customers.
- Assisted in loading and unloading containers from overseas shipments into warehouse storage areas.
- Received and processed customer orders for merchandise in a timely manner.
- Utilized RF scanners to scan products accurately and efficiently.
- Communicated effectively with team members regarding order status updates.
- Inspected product quality prior to packing and shipping out orders.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
- Maintained a clean and organized work area to ensure safety.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Identified and reported any inventory discrepancies.
- Packed orders securely for shipment, ensuring accuracy and quality.
- Communicated with supervisors regarding any order issues.
- Ensured proper labeling of products for easy identification.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Worked efficiently to meet daily picking quotas.
- Utilized hand-held scanners to track inventory and locate products.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Participated in inventory counts to ensure accuracy.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Confirmed items picked for orders by keying codes into system.
- Assisted in training new pickers on warehouse procedures.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Trained new employees regarding warehouse procedures and standards.
- Used handheld scanners to key in data for packages.
- Limited damage to products and orders by using care when choosing items.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Placed products on conveyors for final wrapping and shipment.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Order Fulfillment Representative
Digital River
Thief River Falls, MN
04.2020 - 10.2020
- Monitored daily operations for any potential issues or delays related to order fulfillment.
- Coordinated with other departments to ensure timely delivery of products.
- Scheduled pickups from carriers for timely delivery of goods.
- Tracked deliveries using various transportation methods such as air freight, ocean freight, rail cargo.
- Generated reports on daily, weekly, monthly basis on order fulfillment performance metrics.
- Performed data entry tasks as needed to maintain inventory control systems accurately.
- Verified accuracy of shipping information prior to fulfillment of orders.
- Inspected outgoing orders for accuracy, quality assurance, and completeness.
- Processed customer orders and answered inquiries regarding order status.
- Assisted in training new warehouse employees.
Accounts Payable Representative
Digi-Key
Thief River Falls, MN
08.2018 - 04.2020
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Processed invoices, payments and other related transactions in an efficient manner.
- Maintained compliance with federal, state, and local legal requirements by studying existing regulations; enforcing adherence to requirements; filing reports; advising management on needed actions.
- Researched and resolved invoice discrepancies with vendors.
- Performed daily bank reconciliations.
- Ensured timely payment of invoices according to established policies and procedures.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Liaised with vendors and customers to confirm information and address client issues.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Prepared and updated vendor files, tax documents and insurance information.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Worked closely with department personnel to produce accurate and timely bills.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Reconciled or entered report discrepancies found in financial records.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Reduced financial discrepancies by verifying accounting statements.
Accounts Receivable Representative
Digi-Key
Thief River Falls, MN
05.2014 - 08.2018
- Assisted customers with billing inquiries via phone or email correspondence.
- Processed refunds when necessary in accordance with company policy.
- Conducted periodic reviews of Accounts Receivable Aging report for accuracy.
- Identified delinquent accounts requiring collection action.
- Processed customer payments accurately and timely.
- Performed cash application activities for incoming payments from customers.
- Generated invoices and credit memos on a daily basis.
- Maintained accurate records of collections, deposits, and account reconciliations.
- Researched and resolved discrepancies in customer accounts.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Generated, mailed and monitored invoices.
- Implemented payment reminder system to decrease outstanding receivables.
- Issued monthly statements to clients and followed up on outstanding payments.
- Processed new customer forms to set up accounts in system.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Processed credit memos and adjustments according to company policy.
Teller
Wells Fargo Bank, N.A
Thief River Falls, MN
12.2012 - 05.2014
- Process transactions for customers to help them manage their finances
- Found ways to make financial services more convenient for customers
- Recommended additional products and services to meet customers’ needs.
Education
A.A.S in Accounting -
Kings College
Charlotte, NC10.2003
Skills
- Credit analysis
- Loan Processing
- Banking regulations
- Compliance Monitoring
- Financial Planning
- Customer Relationship Building
- Cash Handling
- Account updating
- Cash counting
- Exceptional customer service
- Strong Work Ethic
- MS Office proficient
- Excellent time management skills
- Reliable
- Cash Drawer Balancing
- Strong sense of banking ethics
- Banking
- Rapid 10-key data entry
References
References available upon request.
Timeline
Banking Representative II
Digi-Key
12.2023 - Current
Banking Representative 1
Digi-Key
03.2022 - 11.2022
General Ledger Accountant Associate
Digi-Key
08.2021 - 05.2022
Picker
Digi-Key
10.2020 - 08.2021
Order Fulfillment Representative
Digital River
04.2020 - 10.2020
Accounts Payable Representative
Digi-Key
08.2018 - 04.2020
Accounts Receivable Representative
Digi-Key
05.2014 - 08.2018
Teller
Wells Fargo Bank, N.A
12.2012 - 05.2014
A.A.S in Accounting -
Kings College
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