Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Consumer Loan Originator II
Spokane Teachers Credit Union
Spokane Valley, WA
01.2013 - 07.2023
Gathered information such as borrower credit reports and other information to pre-qualify members and offer pricing information.
Guided members through loan application initiation and filing.
Negotiated loan terms and conditions with members.
Collaborated with external contacts such dealerships and internal teammates to progress and close transactions.
Monitored loan status and communicated updates with members.
Managed pipeline for originated loans through closing and complete required management reports.
Discussed products and services with members.
Submitted loan applications to underwriter for verification and recommendations.
Answered member inquiries involving rates, products and loan application status to facilitate quality customer service.
Senior Teller
US Bank
Spokane Valley, WA
08.2006 - 01.2013
Balanced bank's vault of daily cash for withdrawals and deposits.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Performed currency transaction reports for foreign currency.
Welcomed customers and offered pleasant service during entire transaction.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Education
High School Diploma -
University High School
Spokane Valley, WA
06.2005
Some College (No Degree) - Early Childhood Education
Eastern Washington University
Cheney, WA
Some College (No Degree) - General Studies
Spokane Community College
Spokane, WA
Skills
Excellent Time Management
Relationship Building
Proficient in Microsoft Office
Cash Handling
Reliable
Flexible
Document Analysis
Regulatory Compliance
Team Player
Friendly
Communication
Detail Oriented
Work Ethic
Problem solving
Banking
Credit analysis
Timeline
Consumer Loan Originator II
Spokane Teachers Credit Union
01.2013 - 07.2023
Senior Teller
US Bank
08.2006 - 01.2013
High School Diploma -
University High School
Some College (No Degree) - Early Childhood Education
Eastern Washington University
Some College (No Degree) - General Studies
Spokane Community College
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