NICOLETTE CANTAGALLO SOUZA
Tinton Falls,NJ
Summary
Performance-oriented Leader offering exceptional record of achievement over 10 -year career. Tenacious employee with strategic and analytical approach to solving problems, excellent communicator with colleagues and upper management. Talented in identifying and offering solutions to maintain compliance with company/state guidelines. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
7
7
years of professional experience
Work History
Loan Originator
Spring EQ
Philadelphia
10.2020 - Current
- Analyzed applicants' applications, finances, and credit worthiness
- Fast-paced work environment that focused on effective communication with borrowers and operational department to meet deadline dates
- Built rapport and managed portfolio of borrowers
- Review documents to ensure compliance
- Recommended loan solutions in accordance with lending guidelines and borrower requirements.
District Manager
Hertz
Turnersville, NJ
02.2018 - 10.2020
- Interviewed employees for opening positions, payroll audits, maintain schedules for all employees
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue - sent acknowledgement awards to employees
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Engaged with customers to effectively build rapport and lasting relationships
- Enhanced branch production rates by handling staff, conflicts, evaluations, hiring/termination processes, coaching employees on company protocol,payroll operations, and profit and loss on each location.
Loan Processor
Freedom Mortgage
Marlton
01.2017 - 02.2018
- Assisted in full doc refinance VA and Conventional loans
- Carried a pipeline of 15-25 loans
- Prepared documents for underwriting by verifying client income, credit reports and other information
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Provided quick turnaround times to maintain fast-past schedule.
Education
Bachelor of Arts - Sociology
Immaculata University
05.2012
Skills
- Relationship building and management
- Goals and Performance
- Staff Management
- Customer service awareness
- Ability to prioritize/time management
- Team Player
- Verbal/written communication
- Business Development
- Sales expertise
- Excellent communicator
- Documentation Review
- Financial Advising
- Excellent time management
- Database Management
- Reliable
- Friendly
Timeline
Loan Originator
Spring EQ
10.2020 - Current
District Manager
Hertz
02.2018 - 10.2020
Loan Processor
Freedom Mortgage
01.2017 - 02.2018
Bachelor of Arts - Sociology
Immaculata University
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