Ashtyn Nunnery
Muskegon
Summary
Motivated banking professional with a strong commitment to providing excellent customer service and excellent communication skills. Dependable and punctual, with exceptional math skills. Excellent ability to communicate, make decisions, and plan. Dedicated to building key relationships with decision-makers in order to generate customer goodwill and loyalty. Dedicated to making significant contributions to the team and establishing a career in investment banking.
Experienced with assessing loan applications and ensuring compliance with financial regulations. Utilizes strong negotiation and interpersonal skills to build client relationships and secure approvals. Knowledge of financial products and market trends to provide tailored solutions.
Overview
10
10
years of professional experience
Work History
Loan Originator
Service 1 Federal CU
Muskegon, MI
10.2022 - Current
- Facilitated client consultations to assess loan needs and financial eligibility.
- Evaluated credit histories and financial documents to determine loan qualification.
- Developed customized loan solutions that aligned with client objectives and market conditions.
- Maintained compliance with regulatory requirements throughout loan processing stages.
- Streamlined application processes, resulting in increased efficiency and reduced turnaround times.
- Collaborated with underwriting teams to resolve issues and expedite approvals effectively.
- Implemented training sessions on new lending software, enhancing team productivity and proficiency.
- Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Advised clients on suitable loan products based on financial needs and goals.
- Collaborated with underwriting teams to facilitate timely loan approvals.
- Streamlined loan processing procedures, enhancing operational efficiency.
- Implemented risk management strategies to mitigate potential losses for the organization.
- Maintained strict confidentiality of bank records and client information.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Submitted loan applications to underwriter for verification and recommendations.
- Evaluated borrower applications to determine creditworthiness and loan eligibility.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Loan Originator
Service 1 Federal CU
Muskegon, MI
10.2022 - Current
- Evaluated borrower creditworthiness using comprehensive financial analysis techniques.
- Developed customized loan solutions tailored to client needs and financial profiles.
- Facilitated communication between clients and underwriters to streamline loan processing.
- Prepared accurate documentation for various loan types, ensuring compliance with regulations.
- Assisted in training new loan officers on best practices and operational procedures.
- Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Worked closely with processors and underwriters to expedite the approval of loans while maintaining high-quality standards.
- Reduced processing time by proactively addressing potential issues in loan applications, ensuring accurate documentation.
- Interviewed applicants to assess loan requirements before suggesting offers.
Financial Services Representative II
HarborLight Credit Union
Whitehall, MI
07.2021 - 09.2022
- Cashier's checks, traveler's checks, and money orders were among the items I sold.
- Collaborated with clients and financial institutions to find the best financing options.
- Wire transfers, stop payments, and account transfers were all things I did.
- Provided mortgage, education, and personal loan advice to clients.
- Customer transactions, such as deposits, withdrawals, money orders, and checks, were handled by me.
- Created member account profiles on the organization's online banking program.
- Took phone calls about banking products such as checking, savings, loans, and lines of credit.
- Opened member accounts and cross-selling of products.
- Took loan application and asked questions and needs for the underwriting team.
- Communication with members about upcoming changes.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Continued my education on current banking products and services through the CUNA and knowb4 program.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Prepared customer and ATM cash and change orders quickly and efficiently.
- Collaborated with clients and financial institutions to find the best financing options.
Barista
Starbucks
Muskegon, MI
08.2018 - 07.2021
- Developed the ability to remember customer names and address them by name.
- Continued to broaden my understanding of coffee styles and varieties.
- Prioritized drink requests while managing interruptions.
- Cleaned the counters, machines, utensils, and seating areas every day.
- Made product recommendations based on a thorough understanding of each customer's needs and preferences.
- Used positive reinforcement and respectful, encouraging coaching to train new team members.
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods.
- Maintained supply levels at the counter and in customer areas to meet typical demands.
- Taught new products to coworkers and customers.
- With quick, efficient service, I was able to keep the line and crowd under control.
- Followed all merchandising, stocking, and storage procedures.
- Built customer loyalty by remembering personal preferences and allergy information.
- Restocked display cases with appealing arrangements in order to promote specialty foods such as bagels and muffins.
Retail
Buckle
Muskegon, MI
08.2016 - 12.2017
- Organized the racks and shelves to keep the store looking nice.
- Worked with an internal team on promotional programs.
- Handling returns and refunds in accordance with company policies.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Provide purchasing advice to customers.
- Maintain a high level of display and visual merchandising to ensure the store's elegant appearance.
- Was in charge of communicating with customers and ensuring that their needs were met.
- Inform customers about product features, quality, and availability.
- Make certain that each customer receives exceptional service.
Education
Some college (No degree) - undefined
Muskegon Community College
Muskegon, MIHigh School - undefined
Reeths-Puffer High School
Muskegon, MI01.2018
Skills
- Savvy relationship-builder
- High level of accuracy
- Consumer banking specialist
- Self-directed mindset
- Business Development
- Loans
- Team building
- Night and safe deposit procedures
- Compliance, banking laws and regulations
- Problem resolution
- Accounting systems and software
- Customer service
- Communications
- Underwriting guidelines
- Loan structuring
- Goal oriented
- Document review
- Pipeline management
- Loan processing
- Credit evaluation
- Team player
- Customer service-focused
- Friendly
- Loan servicing
- Relationship building and management
- Consumer lending
- Documentation review
- Loan origination
Additional Information
NMLS
Timeline
Loan Originator
Service 1 Federal CU
10.2022 - Current
Loan Originator
Service 1 Federal CU
10.2022 - Current
Financial Services Representative II
HarborLight Credit Union
07.2021 - 09.2022
Barista
Starbucks
08.2018 - 07.2021
Retail
Buckle
08.2016 - 12.2017
Some college (No degree) - undefined
Muskegon Community College
High School - undefined
Reeths-Puffer High School