Jennifer Browning
Summary
Energetic, detail oriented, and deadline-focused individual. Highly effective at operating in fast-paced settings. Resourceful, forward-thinking and proactive. Passionate about identifying customer needs, driving sales, and improving the customer journey with remarkable sense of service. Exceptional communication, decision-making, time-management, and planning abilities.
Overview
16
16
years of professional experience
Work History
Sr. Loan Processor
One Path Processing
Goodyear , AZ
03.2022 - 07.2022
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Provided quick turnaround times to maintain fast-past schedule.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Handled any conditions sent from underwriting departments.
- Evaluated approvals against established bank and government lending standards.
Sr. Loan Processor
AdvantageFirst Lending
Rsm, CA
07.2019 - 02.2022
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA, VA, Conventional and Purchase loans.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Coordinated closing process with attorneys, title companies and government clerks.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Maintained long-term relationships with customers to provide best-in-class customer service.
Transaction Coordinator
Nexera Holding Llc
Santa Ana, CA
09/ - 06.2018
- Communicated with clients to understand their property needs and preferences
- Continually stayed up-to-date on mortgage rates and related real estate news
- Delivered positive, effective sales presentations
- Negotiated, facilitated and managed real estate transactions
- Maintained connections with clients to encourage repeat business and referrals
Senior Loan Processor
Americash Mortgage Banking
Costa Mesa, CA
05.2012 - 06/
- Coordinated closing process with attorneys, title companies and government clerks
- Submitted completed packages in a timely manner
- Upheld complete confidentiality of all submitted information according to release guidelines
- Set up and completed loan submission package
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA loans
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Handled various accounting transactions
- Met with clients to generate new business and negotiate contracts
- Advised clients on mortgage, educational and personal loans
- Processed exchange and foreign currency
Certified Hot Yoga Instructor
Sumits Yoga
Rancho Santa Margarita, CA
01/ - 09.2019
- Instructing students in the art of yoga in order to increase their fitness and personal health, in both body and mind
- Connecting with a range of clients from beginners to experienced and be able to adapt my knowledge to suit individual clients who might be using yoga as a respite from their various ailments
- Customer Service
- Building relationships
Skills
- Financial document review
- Processing procedures
- Information verification
- Encompass proficiency
- Word proficiency
- Goal-oriented
- Self-sufficient
- QuickBooks
- Savvy relationship-builder
- Deadline-driven
- Customer-oriented
- Strong customer relations
- Cheerful
- Detail-oriented
- Administration strength
Timeline
Sr. Loan Processor
One Path Processing
03.2022 - 07.2022
Sr. Loan Processor
AdvantageFirst Lending
07.2019 - 02.2022
Transaction Coordinator
Nexera Holding Llc
09/ - 06.2018
Senior Loan Processor
Americash Mortgage Banking
05.2012 - 06/
Certified Hot Yoga Instructor
Sumits Yoga
01/ - 09.2019