Marcia Manley
Carrollton,TX
Summary
Accomplished Sr. Loan Processor with a proven track record. Adept in loan processing proficiency and demonstrating exceptional teamwork and collaboration. Enhanced customer satisfaction by streamlining processes and leveraging mortgage underwriting expertise. Achieved consistent accuracy in high-volume loan management, significantly improving efficiency and client relationships. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Sr. Loan Processor
Thrive Mortgage
05.2021 - Current
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Leveraged industry knowledge to provide expert guidance on loan products best suited for borrower needs, enhancing customer satisfaction levels.
Production Assistant
City Bank Mortgage
07.2019 - 04.2021
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
Loan Processor
Envoy Mortgage
01.2018 - 06.2019
- Worked with customers to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Loan Processor
Loanstar Home Loans
12.2017 - 12.2018
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
Loan Processor/Team Lead
Weathersbee Team
04.2013 - 12.2017
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
Education
UTA
Arlington, TXSkills
- Loan Processing Proficiency
- Documentation Review Competence
- Strong attention to detail
- Effective Time Management
- Mortgage Underwriting Expertise
- Decision-Making Confidence
- Financial document review
- Clear Communication Abilities
- Teamwork and Collaboration
Timeline
Sr. Loan Processor
Thrive Mortgage
05.2021 - Current
Production Assistant
City Bank Mortgage
07.2019 - 04.2021
Loan Processor
Envoy Mortgage
01.2018 - 06.2019
Loan Processor
Loanstar Home Loans
12.2017 - 12.2018
Loan Processor/Team Lead
Weathersbee Team
04.2013 - 12.2017
UTA
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