Michelle Reyes
Huntley,IL
Summary
Proven Sr. Loan Processor with a track record of enhancing loan processing efficiency and accuracy at ABI Mortgage. Expert in credit evaluation and adept at fostering team collaboration, significantly reducing processing times and elevating customer satisfaction. Achieved consistent compliance with regulatory standards, demonstrating decision-making confidence and a keen eye for detail. Talented Sr. Processor knowledgeable about the current Conventional, SubPrime, Commercial, VA, & FHA loan market. Proficient time manager and collaborative team player trained in loan and underwriting processes. Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over [Number] years of experience in loan processing and mortgages. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Loan Processor
ABI Mortgage
02.2009 - 06.2014
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Reduced loan processing time by developing and employing standardized documentation procedures.
- Implemented quality control measures that resulted in reduced discrepancies within client files.
- Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
- Leveraged industry knowledge to provide expert guidance on loan products best suited for borrower needs, enhancing customer satisfaction levels.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Evaluated approvals against established bank and government lending standards.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
- Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
- Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Set up and completed loan submission packages.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
Sr. Loan Processor/Office Manager
American Capital Mortgage
09.1998 - 07.2008
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Reduced loan processing time by developing and employing standardized documentation procedures.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Organized detailed records of completed loans for easy retrieval during audits or reviews.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
No Degree - Masters in Finance
Roosevelt University
Chicago, IL01.1998
Bachelor of Arts - Business & Law
Marist College
Poughkeepsie, NY06.1993
Associate of Arts - Paralegal
Marist College
Poughkeepsie, NY01.1992
High School Diploma -
St. Benedict HS
Chicago, IL05.1984
Skills
- Credit evaluation abilities
- Loan Processing Proficiency
- Processing procedures
- Documentation Review Competence
- Strong attention to detail
- Effective Time Management
- Mortgage Underwriting Expertise
- Team Collaboration Strengths
- Fraud Detection Awareness
- Adaptability to Change
- Decision-Making Confidence
- Regulatory Compliance Knowledge
Certification
- Licensed Real Estate Agent State of Illinois
- Licensed Radon Tech State of Illinois
- Paralegal Certificate
Languages
Spanish
Full Professional
Timeline
Sr. Loan Processor
ABI Mortgage
02.2009 - 06.2014
Sr. Loan Processor/Office Manager
American Capital Mortgage
09.1998 - 07.2008
No Degree - Masters in Finance
Roosevelt University
Bachelor of Arts - Business & Law
Marist College
Associate of Arts - Paralegal
Marist College
High School Diploma -
St. Benedict HS
- Licensed Real Estate Agent State of Illinois
- Licensed Radon Tech State of Illinois
- Paralegal Certificate
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