Eva Florez
Huntley,IL
Summary
Professional claims specialist with extensive experience in liability claims management. Proven track record in resolving complex cases and achieving fair settlements. Known for strong teamwork, adaptability, and reliability. Skilled in negotiation and investigation, valued for analytical thinking and effective communication.
Overview
11
11
years of professional experience
Work History
Liability Claims Adjuster
Liberty Mutual
11.2023 - Current
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Contributed to departmental goals by consistently achieving or surpassing individual performance metrics set forth by management.
- Maintained compliance with industry regulations by staying informed on changes to laws that impacted claims handling processes.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Evaluated coverage applicability for incoming liability claims; ensuring accurate payment allocation based on policy terms.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
Claims Service Specialist
Allstate
04.2022 - 11.2023
- Work productively in fast-moving work environment to process large volumes of claims.
- Analyze and address escalated claims to resolve issues quickly.
- Collaborate with internal departments and external vendors to achieve fast resolution of claims.
- Establish first notice of loss claims, and explain the claim process.
- Follow up with customers on unresolved issues.
- Interview policyholders to verify information and obtain additional details.
- Investigate accidents or incidents to determine cause and extent of damages.
- Process payments to insured, claimants, and vendors.
- Establish a connection with the insured or claimant and providing empathy.
Assistant Manager
OneMain Financial
08.2014 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Manage my own workload.
- Knowledge of credit and collection practices.
- Review credit, underwrite, and approve auto and personal loans.
- Educate customers on the terms and conditions of the loan to ensure a clear understanding.
Personal Banker
Huntington Bank
10.2020 - 05.2021
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Monitored customer accounts to detect irregularities or suspicious activity.
Education
GED -
McHenry County College
Crystal Lake, IL10.2011
Skills
- Understanding of insurance policies
- Social Perceptiveness
- Complex Problem-Solving
- Detailed documentation management
- Knowledge of insurance terms
- Excellent People Skills
Languages
Polish
Native or Bilingual
Timeline
Liability Claims Adjuster
Liberty Mutual
11.2023 - Current
Claims Service Specialist
Allstate
04.2022 - 11.2023
Personal Banker
Huntington Bank
10.2020 - 05.2021
Assistant Manager
OneMain Financial
08.2014 - 04.2022
GED -
McHenry County College
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