Monica Morillon
Conroe,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Senior Loan Processor position. Ready to help team achieve company goals. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
10
10
years of professional experience
Work History
Sr. Loan Processor
Supreme Lending
11.2019 - 11.2022
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed approximately 20-30 high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout loan process.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Expedited funding process by closely collaborating with closing agents to resolve any outstanding issues promptly.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Handled any conditions sent from underwriting departments.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Loan Processor
Network Funding, LP
02.2013 - 11.2019
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed approximately 20-30 loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Handled any conditions sent from underwriting departments.
- Monitored pipelines to track and log status of loans.
Education
Some College (No Degree) -
High School Diploma -
05.2008
Skills
- Credit evaluation abilities
- Loan Processing Proficiency
- Processing procedures
- Documentation Review Competence
- Effective Time Management
- Adaptability to Change
- Decision-Making Confidence
- Proficient in [Office 360]
- Advanced Organizational Skills
- Clear Communication Abilities
- Dedicated Work Ethic
Languages
English
Timeline
Sr. Loan Processor - Supreme Lending
11.2019 - 11.2022
Loan Processor - Network Funding, LP
02.2013 - 11.2019
North Harris Community College - Some College (No Degree),
Westfield High School - High School Diploma,