Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook I have experience using these programs to create and edit documents, spreadsheets, presentations, and emails
Jessica Messing
Sales & Retention Manager
Columbia,MO
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Skills
- Relationship building and management
- Retention Specialist
- Team Coordination
- Customer Service Management
- Problem-Solving
- Staff Training and Development
- Sales Team Leadership
- Conversion Rate Optimization
- Leadership Development
- Risk management assessments
- Sales Presentations
- Business development and planning
Overview
21
21
years of professional experience
Work History
Loan Originator
Cardinal Financial
Minneapolis, MN
11.2023 - 05.2024
- Reviewed complex financial documents to accurately determine borrower eligibility for mortgage loans, minimizing default risks.
- Developed strong relationships with realtors, builders, and other referral sources to grow business opportunities and expand clientele.
- Consistently met or exceeded monthly sales quotas while maintaining a high level of quality in all loan applications submitted.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Mortgage Loan Officer
Veterans United Home Loans
Columbia, MO
06.2018 - 09.2023
- Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.
- Increased loan production by developing and maintaining strong relationships with realtors, builders, and other referral sources.
- Contributed to departmental growth by identifying opportunities for improvement and recommending solutions based on industry best practices.
- Managed pipeline of mortgage applications for timely processing and closing, resulting in satisfied clients.
- Reduced processing time by proactively addressing potential issues in loan applications, ensuring accurate documentation.
- Worked closely with processors and underwriters to expedite the approval of loans while maintaining high-quality standards.
Sales and Retention Supervisor
CenturyLink
Jefferson City, MO
01.2015 - 02.2018
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Effectively coached team members to reach weekly and monthly sales goals.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Retention Supervisor
Advertising Specialty Institute
Trevose, PA
10.2012 - 09.2014
- Matched vendors with suppliers, facilitated submission of bids and proposals, and resolved contractual disputes
- Developed and maintained relationships between vendors and suppliers, ensuring projects were completed within budget and on schedule
- Reported regularly on department metrics, sharing insights with senior management for strategic planning purposes.
- Promoted a positive work environment, fostering collaboration and open communication between team members.
- Championed a customer-centric culture, instilling a strong focus on delivering outstanding service and support across the entire department.
Retention Manager
Nutrisystem, Inc
Fort Washington, PA
08.2003 - 10.2012
- Developed additional revenue streams by establishing a new retention department from the ground up, generating over $8 million in revenue in its first year.
- Managed a dedicated team of retention specialists, consistently achieving or exceeding set targets for both individual and group performance metrics.
- Boosted revenue with upselling and cross-selling initiatives tailored for long-term customers.
- Led training sessions for staff on best practices in customer service, contributing significantly to an improved company-wide focus on client satisfaction.
- Created custom reports for tracking key performance indicators related to customer retention, ensuring continuous improvement efforts were informed by relevant data.
Education
Bachelor of Arts - Sociology
University of Hartford
West Hartford, CT05.2001
Certification
NATIONWIDE MULTISTATE LICENSING SYSTEM & REGISTRY (NMLS) - 2018
NMLS # 1750076
MISSOURI INSURANCE PRODUCERS LICENSE October, 2023
Life and Health Insurance Producer; NPN #
Accomplishments
- Developed additional revenue streams by establishing a new retention department from the ground up, generating over $8 million in revenue in its first year.
- Managed sales team of 20+ associates, consistently exceeding monthly/quarterly goals through coaching and training.
- Designed and implemented a salesperson recruiting program and a new supervisor training program to build a skilled and effective team.
- Led interviewing, hiring, onboarding, training, and discipline processes for employees.
- Facilitated 575 closings, managing a pipeline of 20+ clients to ensure timely completion of loan requirements.
Software
Google Workspace
Timeline
Loan Originator
Cardinal Financial
11.2023 - 05.2024
Senior Mortgage Loan Officer
Veterans United Home Loans
06.2018 - 09.2023
Sales and Retention Supervisor
CenturyLink
01.2015 - 02.2018
Retention Supervisor
Advertising Specialty Institute
10.2012 - 09.2014
Retention Manager
Nutrisystem, Inc
08.2003 - 10.2012
Bachelor of Arts - Sociology
University of Hartford
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins