MELISSA LEON ARROYO
Shelby,NC
Summary
Customer service representative with 10 plus years of working to ensure customers are overall content. Strong eye for customer satisfaction. Capable of working under pressure. Excellent communication and adaptable to different environments. Motivated to accomplish all goals. All while being professional, patient, and efficient.
Overview
14
14
years of professional experience
Work History
Loan Consultant II
Lendmark Financial Services
01.2023 - Current
- Responsible for working applications for personal loans and closing all approved loans
- Used underwriting skills to determine possible approvals
- Maintained accounts with updated information
- Collected payments
- Worked inbound and outbound calls
- Assisted with office needs
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Increased client retention rates by offering exceptional service and fostering strong relationships.
Office Manager
Ayers Greenhouse
01.2018 - 01.2022
- Worked in the office making schedules, keeping up with book work, solving employee issues, and releasing checks
- Trained and onboarded new employees.
- Developed and managed office budgets and payrolls.
- Resolved complaints and inquiries
Customer service representative
PRC Industries
01.2011 - 01.2018
- Worked with inbound and outbound calls
- Responsible for problem solving, submitting orders, taking payments
- Assisted with upgrades
- Processed data, assisted with office needs, new hire process and orientation
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
McDowell Tech Community College
08-2013
Skills
- Bilingual
- Office Knowledge
- Communication
- Multi-tasking
- Application Processing
- Underwriting
- Reliable
- Excellent time management
- Leadership skills
- Reliability
Languages
Spanish
Full Professional
Timeline
Loan Consultant II
Lendmark Financial Services
01.2023 - Current
Office Manager
Ayers Greenhouse
01.2018 - 01.2022
Customer service representative
PRC Industries
01.2011 - 01.2018
GED -
McDowell Tech Community College
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