Courtnee' Henderson
Loan Consultant II
Colorado Springs,CO
Summary
Driven Loan Consultant with 4-year background in consumer financing, loan administration, collections and customer service. Demonstrating strong interpersonal skills while offering vast knowledge of loan products, credit procedures and compliance procedures. Dedicated to maintaining professionalism, efficiency and integrity. Dependable in exceeding business and individual goals. Effective at pursuing opportunities to build connections, increase revenue and cement loyalty.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Loan Consultant II
Lendmark Financial Services LLC
Colorado Springs, United States
03.2020 - Current
- Pursue leads, solicit new, current, and former borrowers.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Successfully closed average of 30 loans per month.
- Counseled debtors on payment options and arranged installment agreements.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
Customer Care Specialist
OMNI Financial Services
Fayetteville, NC
10.2018 - 11.2019
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Explained very technical financial information to applicants in easy to understand language.
- Originated, reviewed, processed, closed and administered customer loans.
- Proactively identified solutions for customers experiencing credit issues.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Maintained strict confidentiality of bank records and client information.
Call Center Sales Associate
FULLBEAUTY BRANDS
El Paso, TX
01.2016 - 06.2018
- Answered phone with friendly greeting to create positive calling experience.
- Opened new accounts and documented personal, demographic and payment information.
- Promoted available products and services to customers during service, account management and order calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
High School Diploma -
El Dorado High School
El Paso, TX 08.2011 - 05.2015
Skills
Customer service
Verbal and written communication
Financial Advising
Data Entry
Proficient in 10-key
MS Office
Telephone Etiquette
Certification
Licensed Loan Consultant