Jeremiah Searcy
IT Technician
Hagerstown,MD
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Attentive Desktop Support Technician with 1 1/2 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Desktop Support Technician
BRMi
Frederick, MD
06.2021 - Current
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Purchased, setup and installed new computers.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
Help Desk Analyst Tier 1
BRMi
Frederick, MD, Maryland
09.2020 - 06.2021
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Education
High School Diploma -
09.2019 - 06.2021
- 1 out of 22 students to receive entry into class.
- Completed professional development in Cisco Networking
- Relevant Coursework Completed: Cisco Netwoking & PC repair and troubleshooting
Associate of Science - Computer Science
01.2022 - Current
Skills
New System Deployment
Certification
CompTIA Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hagerstown Comminity College - Associate of Science, Computer Science
01.2022 - Current
Desktop Support Technician - BRMi
06.2021 - Current
CompTIA A+ 220-1001
06-2021
CompTIA Fundamentals
05-2021
Help Desk Analyst Tier 1 - BRMi
09.2020 - 06.2021
Washington County Technical High School - High School Diploma,
09.2019 - 06.2021