Nicole Skinner
Philadelphia,PA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over a 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
14
14
years of professional experience
Work History
Sales Manager-Group & Social
Philadelphia Marriott Old City
01.2016 - Current
- Sell and service group and catering events that qualify based upon selective sell targets of sleeping rooms and meeting space for multiple markets including entertainment, corporate, family reunions & Tour and Travel
- Receive and respond to all customer inquiries in a timely manner using ISAC & CITY Systems
- Prepare and send requested proposals and contracts to designated potential clients
- Effectively manage group accounts and book repeat business
- Consult with customer to plan and format of events, to establish and monitor budgets, or to review administrative procedures and event progress
- Contract and purchase items needed for all events
- Arrange audio-visual equipment, transportation, displays, and other event needs
- Coordinate all details pertaining to group functions, distribute banquet event orders to all applicable service staff
- Maintain top accounts to ensure a continuous positive relationship
- Conduct site inspections, and any other activity involving the solicitation and booking of group business.
Sales Coordinator
Starwood Hotels & Resorts Sheraton Philadelphia Society Hill
01.2014 - 01.2016
- Support 8 Sales Managers in acquiring and retaining interest to the hotel by responding, qualifying, and distributing sales leads, create/monitor hotel blocks, Banquet Event Orders (BEO)
- Provide support for various departments: executive, sales, accounting departments
- Customer and Reputation Relations Management through all Social Media Channels; TripAdvisor, Facebook, Twitter, Hotel Branded Website
- Request For Proposal support (i.e.: ISAC data entries, manage hotel, contract writing etc.)
- Coordinate reservations requests and follow up with customers
- Customer correspondence – contracts, proposals, follow up etc.
Manager
Artigiano’s
01.2010 - 01.2014
- Interview, hire and train employees
- Prepare weekly work schedules for employees
- Motivate employees through high energy atmosphere and positive reinforcement
- Reinforce rules and regulations, as well as safety and sanitation standards
- Prepare and place weekly food orders.
Education
Bachelor of Arts in Business Administration with concentration in Management and Marketing -
Holy Family University
05.2013
Skills
Goal Setting
Sales Projections
Client Relationship Management
Competitor Analysis
Account Management
Marketing strategy
Persuasive Negotiations
Revenue Forecasting
Sales Planning
Price Schedules
References
References available upon request
Timeline
Sales Manager-Group & Social
Philadelphia Marriott Old City
01.2016 - Current
Sales Coordinator
Starwood Hotels & Resorts Sheraton Philadelphia Society Hill
01.2014 - 01.2016
Manager
Artigiano’s
01.2010 - 01.2014
Bachelor of Arts in Business Administration with concentration in Management and Marketing -
Holy Family University
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