Andres Jorge
Escondido,CA
Summary
Experienced Customer Success Manager skilled in fostering exceptional client relationships, driving renewals, and maximizing product adoption. Adept at coaching and educating clients for optimal workplace productivity. Seeking to leverage expertise in client management and product support at Revinate.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Pacific Ergonomics
02.2021 - Current
- Orchestrated success for major clients, including Solar Turbines, Thermo Fisher, Google, and UCSD, through proactive communication and innovative problem-solving.
- Managed accounts receivable/payable while contributing to the development and execution of customer success strategies, leading to enhanced client satisfaction.
- Conducted regular client workshops, identifying areas of improvement and aligning solutions with customer needs.
- Acted as a primary liaison between customers and internal teams, ensuring seamless coordination and delivering valuable product feedback to drive enhancements.
Executive Assistant to the CEO and President
Pacific Ergonomics
02.2021 - Current
- Provided comprehensive executive support, managing confidential information discreetly and handling administrative tasks efficiently.
Ergonomist
Pacific Ergonomics
02.2021 - Current
- Developed ergonomic solutions, conducted assessments, and delivered product information to clients, ensuring their satisfaction.
- Acknowledged as the primary person possessing the deepest expertise in products carried, entrusted with sharing product knowledge among colleagues and clients, ensuring comprehensive understanding and effective utilization across teams and client base.
Furniture Installer
Pacific Ergonomics
03.2019 - 02.2021
- Installed diverse office furniture and equipment, managing troubleshooting, and delivering timely product information to ensure efficient project completion.
Education
Associate of Science - Psychology
Valencia College
Orlando, FLSkills
- Customer Relationship Management
- Product Education and Coaching
- Communication and Interpersonal Skills
- Strategic Account Renewals
- Problem-solving and Decision-making
- Microsoft Office Suite
- Relationship Cultivation
- Reporting and Analytics
Languages
Spanish
Native or Bilingual
Hobbies
- Personal Growth and Wellness
- Cooking
- Physical Fitness
- Music Production
- DIY Projects
Timeline
Customer Success Manager
Pacific Ergonomics
02.2021 - Current
Executive Assistant to the CEO and President
Pacific Ergonomics
02.2021 - Current
Ergonomist
Pacific Ergonomics
02.2021 - Current
Furniture Installer
Pacific Ergonomics
03.2019 - 02.2021
Associate of Science - Psychology
Valencia College
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