Franco Olla
Los Angeles,CA
Overview
7
7
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
Hollywood
01.2020 - Current
- Spearheaded a team of 7, enhancing customer experience scores by 42% through effective and consistent leadership activities
- Oversaw strict adherence to banking regulations, policies, and procedures, and audited complex transactions. Focused on risk management and maintaining organizational standards, resulting in achieving a 98% compliance rating in audits.
- Recruited candidates, conducted interviews, and managed the onboarding process. Played a key role in candidate selection and provided coaching to new hires, aligning with organizational goals and culture.
Consultant
Cesar Chavez Foundation
Los Angeles
08.2023 - 12.2023
- Collaborated with a team to conduct a comprehensive consulting project for the Cesar Chavez Foundation, focusing on their HR practices. Conducted in-depth interviews and comparative analyses against industry competitors.
- Presented a detailed report to the Foundation's management, offering actionable feedback and strategies to optimize HR practices. Recommendations were based on a synthesis of interview findings, competitive analysis, and best practice research.
- Collaborated with a team to conduct a comprehensive consulting project for the Cesar Chavez Foundation, focusing on their HR practices. Conducted in-depth interviews and comparative analyses against industry competitors.
Personal Banker
Wells Fargo
Los Angeles, CA
09.2016 - 01.2020
- Proactively engaged with local businesses through canvassing and follow-up, leading to the creation of an extensive small business catalog. This initiative increased our business relationships by 60%, strengthening community ties and expanding our network.
- Partnered with small business owners to uncover growth opportunities, providing strategic insights for expansion. Enhanced their operational efficiency and revenue by connecting them with key services such as payroll solutions, merchant services, and analytics.
Education
MBA - Human Resources
California State University, Los Angeles
05-2024
Bachelor of Science - Business Administration-Management
California State University, Los Angeles
05-2020
Affiliations
- Successfully planned and executed diverse events for LGBTQ+ employees and allies, focusing on community, education, and support. Managed logistics, budgets, and promotion, leading to a 45% increase in employee memberships.
- Contribute to the development of diversity and inclusion policies and practices, ensuring they reflect the needs and perspectives of LGBTQ+ employees.
Languages
Spanish
Native/ Bilingual
Timeline
Consultant
Cesar Chavez Foundation
08.2023 - 12.2023
Branch Operations Manager
Wells Fargo
01.2020 - Current
Personal Banker
Wells Fargo
09.2016 - 01.2020
MBA - Human Resources
California State University, Los Angeles
Bachelor of Science - Business Administration-Management
California State University, Los Angeles
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