Lisa Smith
Murfreesboro,TN
Summary
Dynamic operations leader with a proven track record at Elite Security and Staffing, excelling in team leadership and project management. Expert in enhancing service delivery and optimizing staffing processes, driving significant improvements in client satisfaction and operational efficiency. Adept at fostering strong relationships and implementing strategic initiatives to achieve organizational goals.
Overview
24
24
years of professional experience
Work History
Branch Operations Manager
Elite Security and Staffing
Nashville, TN
05.2023 - 10.2025
- Oversaw daily branch operations, ensuring adherence to security protocols and optimal staffing practices.
- Evaluated existing processes and implemented operational policies to enhance service delivery standards.
- Directed training sessions for new hires, emphasizing skill enhancement and adherence to company standards.
- Executed performance assessments to identify insights for enhancing service quality.
- Facilitated smooth branch operations by executing strategic plans to address client needs. Supported event security management across various client locations, including a major convention center. Assisted in on-site event coordination by collaborating with supervisors, guards, and event staff at security checkpoints. Helped manage teams of up to 200 security personnel, including guards, supervisors, and police officers, to protect approximately 15,000 attendees at each event. Contributed to workforce development through effective recruitment, interviewing, onboarding, and training processes. Aided in optimizing staff assignments as a scheduling administrator by aligning skills, certifications, experience, and contract requirements. Enhanced communication between security teams and clients, improving guard force utilization. Developed clear post instructions and credential sheets to meet expectations for all event security positions. Supported human resources functions, including performance evaluations, counseling, and disciplinary actions. Streamlined invoicing and payroll processes for each event, promoting timely and accurate financial management.
- Facilitated communication between security teams and clients to improve guard force deployment. Assisted in creating detailed post instructions and credential sheets to ensure event security positions were fully staffed. Supported human resources functions, including performance evaluations and disciplinary actions, contributing to enhanced team performance. Simplified invoicing processes for events and managed timesheets for accurate weekly payroll processing.
Event Security Manager
Elite Security and Staffing
Nashville, TN
05.2023 - 10.2025
- Assisted in coordinating security operations for client events by supporting teams of security guards across various venues. Helped establish weekly schedules for each event in an on-site management role and contributed to performance management and improvement efforts.
- Cultivated exceptional client experiences that fostered repeat business and referrals.
- Monitored contributions of top performers to inform compensation adjustments and promotion decisions.
Project Manager
US Info-Comm
Deerfield Beach, FL
03.2002 - 05.2011
- Oversaw and executed complex IT service projects for clients, focusing on implementation of voice and data networks, security cameras, intercoms, and alarm systems.
- Directed comprehensive project management processes, encompassing budget development, scope definition, RFP management, bid evaluation from contractors, and material list compilation.
- Oversaw project teams of field technicians and acted as primary contact for technical inquiries and issues.
Education
Master of Science - Hospitality Administration And Management
Florida Atlantic University
Boca Raton, FLBachelor of Science - Accounting And Finance
University of Florida
Gainesville, Florida, FLSkills
Results-driven and motivated business leader and strategist with extensive experience directing operations, motivating teams, and driving substantial gains across all performance metrics
Offers exceptional management skills, leading
teams, processes, and initiatives in the achievement of revenue, operational, safety, and fiscal goals, with experience that spans multiple industries
Applies strong attention to detail and exceptional business skills to consistently meet and exceed performance targets, with a history of driving growth in complex environments with multiple stakeholder relationships
Areas of expertise
include team leadership, customer service, event management, Human Resources, payroll, and project management
Serves as an integral contributor to growth, establishing clear goals and expectations, and providing the necessary guidance and support to overcome challenges and remove roadblocks to success
Timeline
Branch Operations Manager
Elite Security and Staffing
05.2023 - 10.2025
Event Security Manager
Elite Security and Staffing
05.2023 - 10.2025
Project Manager
US Info-Comm
03.2002 - 05.2011
Master of Science - Hospitality Administration And Management
Florida Atlantic University
Bachelor of Science - Accounting And Finance
University of Florida