Francisco Candelario
Commack,NY
Overview
17
17
years of professional experience
Work History
US Technical Production Manager
Witbe
10.2021 - Current
- Perform/collaborate on the company's large-scale projects with members from other departments
- Lead the infrastructure team in the daily production and delivery process of the company's products
- Coordinate with leadership on upcoming projects and improvement ideas.
NOC Engineer
Contemporary Computer Services
12.2020 - 10.2021
- Manage, report, and escalate network events on multiple network platforms
- Assists in the training of new hires for a smooth transition.
IT Service Analyst
Premier Home Health Care
02.2020 - 12.2020
- Support users with their Citrix sessions by monitoring and implementing fixes
- Implement company policies in the creation and management of AD accounts to ensure security and formalization
- Assist users with VPN, printing, scanning, network drives, mobile uses, etc by phone, email, or remote desktop to maintain a smooth and operational working environment
- Maintain good documentation of technical issues using KACE.
CTE Teacher
NYC Department of Education (Q296 - Pan American International HS)
06.2017 - 02.2020
- Three years teacher of grades 9-12
- Dedicated to giving back to the school and leading the future of technology.
School Technology Specialist
NYC Department of Education (Q296 - Pan American International HS)
08.2007 - 06.2017
- Managed documentation of technical issues in NYCDOE Technology Ticketing System and troubleshoot hardware/software problems in Mac/Windows, including printers and mobile devices
- Developed web-based applications such as equipment sign-up sheets, disciplinary systems, and student/teacher internship databases
- Presented lessons in a comprehensive manner and used visual/audio means to facilitate the learning process
- Oversaw school grading system procedures and update students' IDs on a yearly basis to maintain a secure and operational system.
Education
Seeking Master's Degree in Information Network & Computer Security - undefined
New York Institute of Technology
New York, NYBTech Degree in Computer Information Systems - undefined
New York City College of Technology
New York, NYSkills
- Highly technical technology specialist professional and troubleshooting expert with nearly 17 years of experience solving complex problems
- Well-rounded, innovative, creative, and highly technical IT technician and troubleshooting expert with extensive experience solving complex problems, and building new systems and services Focused on continually identifying, isolating, and resolving technical issues
- Skilled at prioritizing tasks and completing them in a timely fashion thereby producing positive results, versatile and target-oriented with a winning mentality
- Experienced in installing and programmability surveillance, network, and AV systems
Toolshardware
- LAN/MAN/WAN service
- Complete Image making and deployment for both Mac/Windows/Linux Entry level
- Experienced printer/scanner/copier/projector, and Multimedia Troubleshooting support with network and server
Systemsapplications
- Active and Open Directory
- SaaS
- POS
- VoIP
- DNS
- IIS
- Print Server
- DHCP
- FTP
- VPN
- AFP
- TCP/IP
- Programming with Python, PHP, JavaScript, HTML, CSS, SQL
- Win7 & 11, server 2012, macOS Mojave, VMWare
- Google Suite
- Microsoft Suite
- Citrix
- KACE
- NYCDOE (STARS, ATS, CAASS, Omnicast)
- Atlassian (Jira, Opsgenie, Confluence)
- MS Business Central and other products
Timeline
US Technical Production Manager
Witbe
10.2021 - Current
NOC Engineer
Contemporary Computer Services
12.2020 - 10.2021
IT Service Analyst
Premier Home Health Care
02.2020 - 12.2020
CTE Teacher
NYC Department of Education (Q296 - Pan American International HS)
06.2017 - 02.2020
School Technology Specialist
NYC Department of Education (Q296 - Pan American International HS)
08.2007 - 06.2017
Seeking Master's Degree in Information Network & Computer Security - undefined
New York Institute of Technology
BTech Degree in Computer Information Systems - undefined
New York City College of Technology
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