Mohan Natraj
Hillsboro,OR
Summary
Revenue growth and Customer Success expert with 15+ years of experience implementing data-driven business strategies, cultivating strong partner ecosystems, and driving revenue via customized go-to-market plans. Proficient in revenue growth, customer success management and data-driven customer strategy and engagement. Well versed in global cross-functional leadership, growth through transformation, and surfacing the voice of the customer.
Overview
23
23
years of professional experience
Work History
Fractional CRO and Advisor
SyncWords
New York, NY
06.2023 - Current
- Design and deliver a tailored Go to Market model to support revenue and customer growth for a highly competitive and fast-growing Live Streaming market to deliver AI based Captions, Subtitles and Voice Translations.
VP of Customer & Partner Success (Part-time)
Shipcom Wireless
Houston, TX
01.2023 - 05.2023
- Responsible for developing and managing Customer and Partner engagement strategies to deliver world class custom Supply Chain Management solutions to the Government and Commercial sectors.
VP of Global Customer Success & Customer Experience
Rallyware Inc
Mountain View, CA / Kharkiv, Ukraine
11.2021 - 07.2022
- Designed and set up a tailored Customer Success & Customer Experience practice for delivering exceptional customer outcomes for the Direct Selling market who leveraged Rallyware’s hybrid-SaaS Performance Enablement platform.
VP of Global Customer Success
RESPONSIVE
Beaverton, OR
12.2019 - 07.2021
- Provided vision and strategic direction for the global Customer Success organization, with responsibility for implementing customer-centric strategies to deliver maximum value in customer outcomes at all post-sale touchpoints across all segments.
- Managed and grew a $20M book of revenue and enabled a 250% organizational increase to support business growth and increase customer retention.
Professional Services & Customer Success Director
Sage Software, Inc.
Beaverton, OR
11.2013 - 12.2019
- Strategized and executed a partner-first business model - underpinned by a singular focus on the “customers for life” corporate mission that generated YoY double-digit professional services growth, minimized churn, and maximized customer satisfaction.
- Crafted and implemented a customer success strategy with a clear focus on maximizing customer retention and helping customers maximize value from their investment.
Market Segment Mgr & Global Channel Sales Leader
IBM
Beaverton, OR
07.2001 - 07.2013
- Spearheaded the end-to-end development and rollout of the business partner strategy for the Information Lifecycle Governance business, involving close cross-functional collaboration with senior business leaders.
- Developed, implemented, and optimized global channel sales/business development initiatives to drive product adoption for new managed services offerings across the global mid-market and business partner community.
- Led cross-functional teams and drove continuous product improvement to meet customer and market needs while facilitating double-digit expansion of the managed services business across new middleware and infrastructure markets.
Education
Master of Business Administration (MBA) in Marketing -
Symbiosis Institute of Business Management – Pune University
Pune, IndiaBachelor of Science (BS) in Chemistry -
Osmania University
Hyderabad, IndiaSkills
- Executive & Board Leadership
- Strategic Business Planning
- Diversity, Equity & Inclusion
- Customer Success Strategy
- Budget and P&L Management
- Professional Services
- Business Analytics & Reporting
- Global Partner Strategy
- Strategic Account Management
- Product & Vendor Management
- Business Process Improvement
- Program/Project Management
- Crisis Management
- Change Management
- Teambuilding & Training
- Mentoring & Coaching
Board Leadership
- International Informix User Group (1999 to 2003)
- Oregon Children’s Theatre (2004 to 2008)
References
References available upon request.
Timeline
Fractional CRO and Advisor
SyncWords
06.2023 - Current
VP of Customer & Partner Success (Part-time)
Shipcom Wireless
01.2023 - 05.2023
VP of Global Customer Success & Customer Experience
Rallyware Inc
11.2021 - 07.2022
VP of Global Customer Success
RESPONSIVE
12.2019 - 07.2021
Professional Services & Customer Success Director
Sage Software, Inc.
11.2013 - 12.2019
Market Segment Mgr & Global Channel Sales Leader
IBM
07.2001 - 07.2013
Master of Business Administration (MBA) in Marketing -
Symbiosis Institute of Business Management – Pune University
Bachelor of Science (BS) in Chemistry -
Osmania University
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