Jason sortocox

Dedicated AMC Crew Member with proven track record of leveraging advanced customer service techniques to achieve 95% satisfaction rate. Adept at collaborating with team to enhance operational efficiency by 20%, and recognized three times as Employee of Month for exceptional service. Skilled in implementing strategic promotions, leading to 10% increase in concession sales and 15% boost in cinema membership subscriptions. Enthusiastic about delivering outstanding customer experiences and driving sales in fast-paced environment.

Customer Service

• Led resolution of customer complaints, achieving 95% satisfaction rate as per post-service surveys.
• Utilized advanced customer service techniques from certification training to enhance patron experiences.
• Recognized as Employee of Month for exceptional service delivery and problem-solving skills three times in 2022.

Team Collaboration

• Collaborated with team of 15 members to ensure smooth operations during peak hours.
• Facilitated team meetings to streamline communication and improve workflow efficiency by 20%.
• Trained and onboarded new employees, leading to 30% reduction in onboarding time.

Sales and Promotions

• Implemented promotional strategies, leading to 10% increase in concession sales over six-month period.
• Upsold membership programs and special tickets, resulting in 15% boost in cinema membership subscriptions.
• Effectively managed ticket and concession sales during peak movie releases, maintaining consistent transaction time under 2 minutes.