Zaia Emanuel
Utica,MI
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Marathon Gas Station
03.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Member Relationship Consultant
Credit Union ONE
07.2022 - 10.2023
- Communicate with members daily to ensure financial needs are met with professionalism and positive member service.
- Work with a team of 5 to ensure monthly/quarterly goals are met.
- Cross-sell credit union products and promotions by listening to members financial needs and short/long term goals.
Cashier
Winthrop & Six Market
01.2022 - 05.2022
- Transact cash customer purchases accurately to ensure cash drawer balances every night.
- provided excellent customer service to ensure customers were satisfied.
- Responsible for making sure merchandise was stocked every morning.
Cashier
EastTown Liquor
07.2021 - 12.2021
- Provided amazing customer service to make sure customers were pleased with their service.
- Dealt with cash transactions daily and ensured drawer balanced every night.
- Maintained inventory and made sure merchandise was stocked throughout the day.
Mortgage Loan Officer
Central Mortgage
05.2020 - 05.2021
- Communicated with future clients regarding future purchase/refinance loans. Communicated effectively to ensure financial goals are met.
- Overcame difficult objectives with effective communication to gain clients trust.
- Kept up with clients file statuses to guarantee closing date in a timely manner.
- Fielded customer complaints and provided solutions.
Assistant Manager
Wild Bills
03.2015 - 04.2020
- Organized monthly schedules for a team of 7.
- Ensured employees provided excellent customer service.
- Responsible for processing inventory orders and logging.
- In charge of day to day operations.
Education
Associates -
Macomb Community College
Clinton Township05-2019
GED -
Skills
- Organized
- Great Listener
- Aware of the importance of meeting deadlines
- Team player
- Fast learner
- Maintain smooth workflow
- Great communication skills
- Works well under pressure
Certification
NMLS Certified July 2022
NMLS 2106509
MI Credit Insurance Producer Certified December 2022
Languages
English
Advanced (C1)
Assyrian
Advanced (C1)
Timeline
Cashier
Marathon Gas Station
03.2023 - Current
Member Relationship Consultant
Credit Union ONE
07.2022 - 10.2023
Cashier
Winthrop & Six Market
01.2022 - 05.2022
Cashier
EastTown Liquor
07.2021 - 12.2021
Mortgage Loan Officer
Central Mortgage
05.2020 - 05.2021
Assistant Manager
Wild Bills
03.2015 - 04.2020
Associates -
Macomb Community College
GED -
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