Michelle Wofford
Daleville
Summary
Dynamic and personable professional with extensive experience in customer service roles, including at Starbucks. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in time management and multi-tasking, consistently maintaining high standards of cleanliness and operational efficiency. Adaptable team player committed to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Cashier
Americas Thrift Store
06.2023 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained accurate cash drawer and balanced at shift end.
- Handled returns and exchanges while ensuring compliance with store policies.
Cashier
Hook’s BBQ
08.2023 - 12.2024
- Collaborated with team members to enhance overall customer experience.
- Managed inventory restocking to ensure product availability on sales floor.
- Implemented cleanliness standards in checkout area to promote safety and hygiene.
- Adapted quickly to new procedures and systems for improved operational efficiency.
Groomer's Assistant
Awesome Dog Grooming
03.2024 - 12.2024
- Assisted groomers in preparing dogs for grooming procedures, ensuring comfort and safety.
- Managed scheduling of appointments to optimize workflow and reduce wait times.
- Maintained cleanliness of grooming area, adhering to hygiene and safety standards.
- Educated pet owners on proper coat care and maintenance techniques post-grooming.
Barista
Starbucks
01.2025 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and other equipment to ensure optimal performance and safety.
- Delivered exceptional customer service by engaging with customers and promptly addressing inquiries.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
Education
No Degree - Intergraded MIX
Jacksonville State University
Jacksonville, Alabama, ALSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Multi-tasking
- Adaptive
- Personable
- Organized
Accomplishments
- Memorized ingredients and recipes for over 25 specialty drinks
- Helped Jacksonville Starbucks maintain being the top store in the district in customer service for over 26 weeks
- Volunteered over 75 hours at the Daleville Boys and Girls Club
Timeline
Barista
Starbucks
01.2025 - Current
Groomer's Assistant
Awesome Dog Grooming
03.2024 - 12.2024
Cashier
Hook’s BBQ
08.2023 - 12.2024
Cashier
Americas Thrift Store
06.2023 - 08.2023
No Degree - Intergraded MIX
Jacksonville State University