John Ferguson

• Planned and executed the safe relocation of household goods maintaining customer satisfaction utilizing company equipment.
• Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
• Trained new hires on job duties, safety protocols, and company policies.
• Ensured compliance with all health and safety regulations.
• Inspected equipment for proper operation before use by crew members.
• Assisted in resolving customer complaints or issues quickly and efficiently.
• Organized inventory of supplies necessary for job completion; ordered additional materials when needed.

• Supervising the preparation and execution of safe and compliant warehouse, Intrastate, Interstate and International moves of household goods.
• Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
• Trained new hires on job duties, safety protocols, and company policies.
• Ensured compliance with all health and safety regulations.
• Inspected equipment for proper operation before use by crew members.
• Assisted in resolving customer complaints or issues quickly and efficiently.
• Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
• Resolved any disputes among crew members in a professional manner while upholding company policy.
• Responded promptly to customer inquiries concerning services provided by the crew.
• Inspected cleanliness, organization and safety of job sites after every shift.
• Displayed high standards for quality workmanship and routinely double-checked work.
• Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
• Learned and mastered skilled trade specialties under guidance of expert mentors.

• Handled emergencies promptly to restore service and performance levels
• Leveraged wide variety of hand and portable power tools to perform minor and major repairs, modifications and preventive maintenance tasks
• Picked up trash, removed debris and swept curbs and dumpster areas to maintain grounds
• Completed common maintenance tasks such as changing light bulbs and filters, painting walls and repairing plumbing.

• Maintained equipment and all shipping documents in compliance with all state and federal regulations
• Assured all loads were properly secured and safely delivered within scheduled time frame.

• Assured all equipment and documentation was maintained in compliance with all applicable laws and regulations
• Safely prepared and executed relocation of household goods within the continental United States maintaining customer satisfaction.

Trained employees in all aspects of relocation services including but not limited to inspection and safe operation of CDL governed vehicles.

Provided the highest level of customer service.

• Developed and implemented relocation policies and procedures.
• Provided the highest level of customer service.
• Manufactured and utilized custom crates for high value items.
• Trained employees in all aspects of relocation services including but not limited to safe operation of class A motor vehicles
• Ensured compliance with applicable laws and regulations pertaining to employee relocations.