Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Kaitlyn Kershaw

Chicago,IL

Summary

Diligent hospitality professional seeking a bartender or server position to utilize exceptional customer service and knowledge of food and beverage. Positive, eager to learn and superb work ethic. Upbeat, friendly and anticipatory of guest needs to facilitate enjoyable dining experiences.

Overview

7
7
years of professional experience

Work History

Bartender

Racine Plumbing
Chicago, IL
12.2021 - Current
  • Kept bar presentable and well-stocked to meet guest needs.
  • Operated efficiently in high-volume setting to prepare and serve beverages while maintaining product quality.
  • Performed opening and closing duties, printed sales reports, and set up for incoming shift.
  • Trained new bartenders on beverage preparations, appropriate garnishes and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.


Front of House Manager

Everyone's Pizza
Johnson City, TN
05.2020 - 12.2021
  • Transformed a former doctor's office into a unique, family owned and operated pizza restaurant.
  • Managed day-to-day FOH operations to drive quality and exceed guest expectations.
  • Carefully selected, interviewed, trained and supervised staff.
  • Performed cash handling activities and secured nightly bank deposits.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices and food safety regulations.


Server

The Greenhouse
Asheville, NC
06.2019 - 03.2020
  • Worked collaboratively with bar and floor staff to fulfill guest needs and maintain The Greenhouse's standards of service.
  • Maintained comprehensive menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Displayed enthusiasm and provided excellent service to customers, successfully increasing referrals and repeat guests.

Bartender/Assistant Bar Manager

Little Jumbo
Asheville, NC
03.2018 - 06.2019
  • Prepared classic and contemporary cocktails consistently at high volumes to decrease wait times while also maximizing sales.
  • Helped strategize plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Cultivated warm relationships with guests to drive repeat business and establish a presence within the community.
  • Increased customer engagement through social media.

Server/Bartender

Mountain Madre
Asheville, NC
11.2015 - 03.2018
  • Obtained and submitted orders that accommodated guest preferences and dietary requirements.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept bar and server stations well-stocked and organized to meet expected demands.
  • Participated in cocktail menu conceptualization.
  • Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional food, drink and service.

Server

Chiesa
Asheville, NC
07.2015 - 11.2015
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Upsold high-profit items such as daily specials and bottles of wine to enhance sales.

Education

Seminole State College of Florida
Sanford, FL

Skills

    Outstanding Customer Relations

    Organized

    Systematic

    Efficient

    Poise Under Pressure

    Excellent Memorization

    Team Player

    Spirit, Beer, Cider and Wine Knowledge

Timeline

Bartender

Racine Plumbing
12.2021 - Current

Front of House Manager

Everyone's Pizza
05.2020 - 12.2021

Server

The Greenhouse
06.2019 - 03.2020

Bartender/Assistant Bar Manager

Little Jumbo
03.2018 - 06.2019

Server/Bartender

Mountain Madre
11.2015 - 03.2018

Server

Chiesa
07.2015 - 11.2015

Seminole State College of Florida

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Kaitlyn Kershaw