Kelly Wood
Pittsburgh,PA
Summary
Highly motivated college graduate seeking a new career in the education sector as a paraprofessional. History of a medical and customer service background. Gained nonprofessional experience with assisting in educating children at home through a cyber school.
Overview
4
4
years of professional experience
Work History
Medical Transcriptionist
Better Transcription
Pittsburgh , PA
12.2010 - 12.2011
- Transcribed sensitive documents with complete confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Transcribed and edited physician reports from dictation using Microsoft Word.
Customer Service Representative
Citizens Bank
Pittsburgh , PA
08.2005 - 05.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Nursing
Carlow College (Now Carlow University)
Pittsburgh, PAMedical Transcription Certificate - Healthcare
San Juan College/Career Step (Online)
Farmington, NM06.2010
Bachelors-Technical Management - Business/Health Management
DeVry University
Pittsburgh, PA08.2008
Nursing Diploma - Nursing
West Penn Hospital School of Nursing
Pittsburgh, PA06.1998
Skills
- Detail-Oriented
- Computer/Technology Skills
- Teamwork
- Adaptability
- Customer Service-Oriented
- Desire to update professional skills
- Willing to take directives from upper management
- Accept constructive input to improve performance
- Critical thinking skills
Timeline
Medical Transcriptionist
Better Transcription
12.2010 - 12.2011
Customer Service Representative
Citizens Bank
08.2005 - 05.2008
No Degree - Nursing
Carlow College (Now Carlow University)
Medical Transcription Certificate - Healthcare
San Juan College/Career Step (Online)
Bachelors-Technical Management - Business/Health Management
DeVry University
Nursing Diploma - Nursing
West Penn Hospital School of Nursing
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