Gregory Rant
Chandler,AZ
Overview
5
5
years of professional experience
Work History
IT Intern
Progress Residential
05.2023 - 08.2023
- Resolved Internet and wireless and wired network access problems.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Used Mosyle to assign end users iPads and iPhones.
- Backed up separated employees devices using Druva following company polices.
- Provisioned laptops for new hires.
- Used Active Directory to reset users forgotten passwords.
Sales Consultant
Best Buy
08.2018 - 08.2020
- Maximized customer retention by resolving issues quickly.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Retrieved and entered customers' personal information into systems.
- Provided customer satisfaction by solving disputes and conflicts.
Education
Master Of Science - Information Technology
Arizona State University
Mesa, AZ05.2025
Bachelor of Science - Information Technology
Arizona State University
Mesa, AZ12.2023
Skills
- Strong Communication and Interpersonal Skills
- Active Directory
- Computer Hardware Knowledge
- Development Documentation
- Computer Operating Systems
- System Monitoring
- Microsoft Windows and Office
- Troubleshooting and Assistance
- Teamwork and Collaboration
- Cybersecurity Best Practices
Timeline
IT Intern
Progress Residential
05.2023 - 08.2023
Sales Consultant
Best Buy
08.2018 - 08.2020
Master Of Science - Information Technology
Arizona State University
Bachelor of Science - Information Technology
Arizona State University