Hannah Eiker
PRESCOTT VALLEY,AZ
Summary
My goal is to always provide excellent customer/patient service.
Overview
12
12
years of professional experience
Work History
Team Member/Truck Unloader
At Home
06.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Improved customer satisfaction by quickly helping each person find desired items.
- Increased sales through effective product placements and persuasive communication skills.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Sorted and properly arranged items.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Assisted other team members in navigating large loads.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Boosted operational performance by undergoing regular training sessions on new equipment usage, safety protocols, and industry best practices related to truck unloading procedures.
- Ensured correct distribution of products after unloading, liaising with warehouse staff regarding storage locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Inventory Management Specialist
07.2022 - 05.2024
- Provides the supervisor with reports summarizing results of analysis in the form of studies or verbal presentations
- Performs duties such as develop, write, and implement operating procedures and reviews current procedures for compliance, deviations or needed revisions and takes applicable action
- Serves as the focal point for monitoring workload performance and reporting accomplishments, backlogs, resource requirement, etc
- To the supervisor
- Performs investigative research of inventory discrepancies
- Conducts short, mid and long-term advanced planning for expendable items and DME, utilizing enterprise-wide computerized planning tools
- Uses a range of well-established and commonly applied inventory principles, standard and nonstandard methodologies, and concepts to determine need to intervene in the supply system in response to fluctuations in rates of usage, cost, availability for established suppliers, alternative sources of supply and other similar conditions
- Performs analytical work to manage, regulate, coordinate, or otherwise exercise control over Expendables (EX) supplies
- Forecasts short and long range inventory needs considering changes in medical and surgical technologies, clinical scheduling changes and program requirements
- Participates in VISN and facility strategic planning to support major and minor projects and initiatives, ensuring that supply and DME needs are met while considering cost, policies/procedures sources of supply and other variables
- Develops acquisition strategies to acquire and purchase DME, displaying familiarity with contracting laws and regulations with industry practices
- Supports customers and acquisition personnel in developing requirements, utilizing mandatory sources and standardization of sources
- Manages inventory, independently sets initial stock and par levels and reorder points and resolves issues for a complete medical or service category (i.e., surgical, dental, imaging, engineering, prosthetics, laboratory or other major commodity)
- Researches opportunities for and conducts analysis of potential cost savings, efficiencies, and process improvements using quantitative analysis and historical usage patterns
- Coordinates rotation of emergency caches to prevent expirations and economy of supply while maintaining National Emergency Management stock levels
- Utilizes automated inventory management system, such as General Inventory Package (GIP) or other equivalent system, to maintain current inventory data
- Analyzes inventory management reports including due-in reports, pending backorder reports, outdated inventory reports, inventory balance reports and90-day inactive reports
- Administers the EX inventory management program by planning and reviewing of all inventory processes, functions, and related systems
- Applies comprehensive knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection
Lead Purchasing Agent
08.2020 - 07.2022
- Managed2 or more people and ensuring all tasks are completed at the end of day
- Conducted purchases under the micro purchase threshold
- Reviewed and edited purchase requests
- Resolved issues to ensure requests and bills are processed accurately and in a timely manner
- Utilized federal and agency acquisition regulations to identify possible sources and other pertinent information related to purchases
- Tracked obligations/commitments and monitored expenditures to support recurring budget forecasts and identify potential fraud, waste and abuse based on procurement history and purchase trends
- Modified the delivery schedule and sent formal correspondence to a variety of customers such as inventory management specialists, other service line contacts, and contracting officers as appropriate for the purposes of auditing documents, processing receiving reports, and payments
- Conducted open market research and sole source small purchases for highly specialized medical items with critical product requirements
- Served as the first line of contact for medical staff and customers in regard to procured items
- Developed reports and spreadsheets, obtained, organized, filed and retrieved reports for briefing and presentation purposes
- Reconciled charges that went to the bank for materials purchased
- Maintained a spreadsheet for closing out purchase orders
- Applied comprehensive knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection
Supply Technician
Veteran Affairs Hospital
11.2019 - 08.2020
- Pulled stock inventory and material for delivery; replenished stock inventory; interacted with clinical and administrative customers and maintained records on stock levels
- Communicated to the Lead or Supervisor any concerns related to supplies, equipment, and procedures
- Provided information to customers regarding medical supplies
- Monitored expiration dates, rotated stock to limit outdates and removed items from use as required by outdates
- Monitored and controlled critical supplies
- Performed daily inventory using bar coding equipment on a predetermined schedule that will allow for timely replenishment
- Resolved differences between records and physical count of stock
- Distributed items according to established or ad hoc requirements in computerized inventory management systems
- Delivered supplies in a timely manner and ensured supplies and material delivered are in sterile and operational condition
- Completed specialty cart preparation
- Cleaned assigned secondary areas in accordance with aseptic principles
- Received supplies and materials into the medical center's catchment area
- Unpacked the daily shipments
- Put away all products from the daily shipments in the Primary stock room
- Applied comprehensive knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection
Mail/ File Clerk
Veteran Affairs Hospital
11.2018 - 11.2019
- Sent out referrals and Authorizations, and Secondary Authorization Requests
- Introduced to Purchase Ordering
- Scheduled meetings for Service Line manager and nurse manager
- Maintained advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
- Sorted and filed all incoming mail
- Communicated effectively in writing
- Generated various types of correspondence, (letters report of contacts, reports, letters for prescription reimbursement)
- Prepared reports of contact on all telephone calls or inquiries needed to complete the development of claims
- Greeted all visitors and created a favorable impression so visitors feel that VA is interested in their welfare and will be responsive to their questions and needs
- Reviewed claims, files, and VA electronic records for the completeness of VA exams
- Associated completed exams with files for review
- Monitored, tracked, and ensured timely responses for files temporarily sent to VA Medical Center
- Completed follow-up action as needed to ensure file integrity is maintained and files are returned in an expeditious manner
- Maintained HIPPA practices
- Maintained a current knowledge of all phases of claims processing and answers questions of other employees regarding procedures, policies, and directives
- Ensured that national claims processing timeliness and quality standards are met
- Maintained knowledge of matters pertaining to the administrative aspects of patient care and Veteran medical benefits
- Introduced to claims processor duties, scheduling, and consult management to assess workload at any given time and assisted in redistributive workload as required to ensure uninterrupted payment of claims and health care delivery
- Performed administrative and clerical work in a medical administration office, created and maintained files, spreadsheets and databases, collected, compiled, and tracked various types of data
- Worked effectively with people at all levels within the organization as well as with veterans and the public
- Planned, coordinated, and organized administrative work, including tracking, record systems, reports, directives, and manuals
- Identified problems, collected necessary information, and took corrective action
- Selected, interpreted, and applied pertinent laws, regulations and policies administrative subject matter expert
- Interpreted and communicated requirements of scheduling directives
- Notified his/her supervisor when clinic access is less than desirable or if an individual patient could be scheduled within mandated clinic timeframes
- Reviewed encounters, active/pending consults, Electronic Wait List, Recall list and AudioCARE communications for accuracy and disposition
- Collected health insurance information
- Used numerous computer software systems in performance of duties (CPRS, Triwest, Adobe, Adobe Pro, Fujitsu scanner, Scandall Pro, VISTA, Outlook, Microsoft Office, Microsoft Excel, etc.)
- Collaborated, communicated, set priorities, and organized the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulation
- Scheduled appointments
- Knowledgeable regarding the Triwest System for consults, records and Secondary Authorization Requests
- Collaborated and communicated with a wide range of medical clinicians across multiple disciplines (medical doctors, nurse practitioners, physician assistants, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
- Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Communicated tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers
- Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc
- Knowledgeable about ICD-10 codes and CPT coding
Nursing Assistant
Veteran Affairs Hospital
02.2017 - 11.2018
- Recorded vital signs, such as temperature, blood pressure, blood sugar checks, pulse or respiration rate, bladder scanning, as directed by medial or nursing staff
- Used TMS and stayed up-to-date
- Stayed up-to-date on my BLS
- Used the proper tools to lift patients
- Able to place the EKG stickers and able to use the EKG machine
- Able to place Telemetry stickers and boxes
- Able to change occupied beds
- Fed patients who needed help
- Trained on being a1:1 sitter
- Assisted nurses, doctors and physician assistants in any procedures or dressing changes
- Used PPE such as gloves, gowns, facial masks as required
- Knowledgeable about how to use different equipment such as the sky lift, the Sara lift, etc
- Disinfected areas where patients and visitor’s touch
- Explained medical instructions to patients or family members
- Accompanied Veterans on rides to help assist them getting medical care from other facilities
- Cleaned equipment, such as wheelchairs, hospital beds, or portable medical equipment, documenting needed repairs or maintenance
- Kept up with HIPPA practices
- Provided care in a timely manner, demonstrating initiative and independence
- Routinely delivered complete and comprehensive care to meet the needs of activities of daily living (eating, tube feeding, bathing, dressing, toileting, transferring, etc.)
- Used the appropriate technique when providing care to patients/residents with Delirium, Dementia, or mental health related behavior (such as approach, distraction, re-direction, limit setting, etc.)
- Provided a thorough hand off report to oncoming staff to assure continuity of care, Introduces oncoming staff to the patient, updates white board during bedside report with name, date/day and extension number
- Followed recognition of an emergent situation, took appropriate action in a calm, efficient manner (Man Down, Missing Patient, CPR, Stroke Code, Heimlich Maneuver, Fire Drill, Tornado Drill, and use of Evacuation)
- Applied comprehensive knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection
- Responsible for reviewing the overall quality and completeness of clinical documentation for both inpatient and outpatient
- Reviewed clinical documentation and provided education to clinical staff on both inpatient and outpatient episodes of care including admissions and discharges, observation, emergency department/urgent care, and clinic visits
- Prepared and conducted provider education on documentation processes in the health record and the appropriate code selection and ensuring documentation supports the codes selected to the highest degree of specificity
- Adhered to accepted coding practices, guidelines and conventions when choosing the most appropriate diagnosis, operation, procedure, ancillary, or evaluation and management (E/M) code to ensure ethical, accurate, and complete coding
- Assisted facility staff with documentation requirements to completely and accurately reflect the patient care provided; provided technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing
- Ensured provider documentation is complete and supported the diagnoses and procedures coded
- Reported incorrect documentation or codes in the electronic patient health record
Patient Care Technician
The Little Clinic
03.2016 - 02.2017
- Did miscellaneous tasks for the billing department
- Recorded vital signs, such as temperature, blood pressure, pulse or respiration rate as directed by medial or nursing staff
- Cleaned and sanitized patient rooms, bathrooms, examination rooms, or other patient areas
- Recorded height and weight of patients
- Assisted in swabbing for strep throat and the flu
- Assisted nurses or physicians in the operation of medical equipment or provision of patient care
- Explained medical instructions to patients or family members
- Stocked or issued medical supplies such as dressing packs or treatment trays
- Stocked utility rooms, nonmedical storage rooms, and cleaning carts with supplies
- Cleaned equipment, such as wheelchairs, hospital beds, or portable medical equipment, documenting needed repairs or maintenance
- Disinfected or sterilized equipment or supplies
- Ensured the shipments are correct
- Placed orders for all equipment used in the office
- Inventoried all products
- Scheduled appointments
- Made new notes in patient charts and sent to attending physician
- Kept up with HIPPA practices
- Did follow up calls to see how patients are doing after their visit
- Recorded any messages patients have in the patient’s chart
- Pulled stock inventory and materials for delivery; replenished stock inventory; interacted with clinical and administrative customers and maintained records on stock levels
- Communicated to the Lead or Supervisor any concerns related to supplies, equipment and procedures
- Provided information to customers regarding medical supplies
- Monitored expiration dates, rotated stock to limit outdates and removed items from use as required by outdates
- Performed daily inventory using bar coding equipment
- Knowledgeable about ICD-10 codes and CPT coding
- Applied comprehensive knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection
Cashier/ Stocker
World Market
07.2014 - 12.2014
- Stocked shelves, racks, cases, bins and tables with new or transferred merchandise
- Stamped, attached, or changed price tags on merchandise, referring to price list
- Received, opened, unpacked and issued sales floor merchandise
- Cleaned display cases, shelves, and isles
- Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales
- Monitored building security and safety by preforming such tasks as locking doors after operating hours, and checking electrical appliance use to ensure that hazards are not created
- Serviced, cleaned, or supply the restrooms
- Gathered and emptied trash
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming
- Mixed water and detergents or acids in containers to prepare cleaning solutions, according to specifications
- Faced items on shelves to keep the store looking its best
- Maintained food handlers permit
Cashier/Customer Service Representative
Taco Bell
03.2013 - 12.2014
- Assisted customers by providing information and resolving their complaints
- Issued receipts, refunds, credits, or change due to customers
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greeted customers entering the establishment
- Answered customers questions, and provided information on procedures or policies
- Offered customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Serviced, cleaned, or supply the restrooms
- Gathered and emptied trash
- Monitored building security and safety by preforming such tasks as locking doors after operating hours, and checking electrical appliance use to ensure that hazards are not created
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming
- Ensured the shipments were correct
- Maintained food handlers permit
Education
High School Diploma - undefined
01.2012
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Following instructions
- Leadership qualities
- Workplace safety
- Computer skills
- Heavy lifting
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Complex Problem-solving
- Staff education, training and mentoring
- Order preparation
- Sales expertise
- Area and facility cleaning
- Sales and marketing
- Equipment operation
- Task prioritization
- Conflict resolution
- Proficient in Microsoft
- Parts labeling
- Materials staging
Timeline
Team Member/Truck Unloader
At Home
06.2024 - Current
Inventory Management Specialist
07.2022 - 05.2024
Lead Purchasing Agent
08.2020 - 07.2022
Supply Technician
Veteran Affairs Hospital
11.2019 - 08.2020
Mail/ File Clerk
Veteran Affairs Hospital
11.2018 - 11.2019
Nursing Assistant
Veteran Affairs Hospital
02.2017 - 11.2018
Patient Care Technician
The Little Clinic
03.2016 - 02.2017
Cashier/ Stocker
World Market
07.2014 - 12.2014
Cashier/Customer Service Representative
Taco Bell
03.2013 - 12.2014