Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
General Manager
Renzo Gracie Lake Houston
01.2023 - Current
Implemented operational strategies and effectively built customer and employee loyalty.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Managed budget implementations, employee evaluations, and contract details.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Assistant Manager
Renzo Gracie Lake Houston
02.2022 - 01.2023
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Launched quality assurance practices for each phase of development
Developed strategy to increase sales and drive profits.
Assistant Manager
Elite Mixed Martial Arts
04.2015 - 04.2021
Helped students learn techniques to prevent injuries by providing them with safety tips and proper training
Processed membership payments, ensuring accuracy and timely transactions for seamless membership management.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Sales Development Representative
Insperity
12.2018 - 12.2019
Building a reliable sales pipeline, generating top-notch leads, and providing support to Business Performance Advisors.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Built relationships with customers and community to promote long term business growth.
Recorded accurate and efficient records in customer database.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Kingwood High School
06.2016
Skills
Throughout my career, I have developed a wide range of skills that apply to various professional settings These include leadership, team management, sales strategy, customer relationship management, effective communication, problem-solving, and goal achievement I am confident that these skills will contribute to my success in any role I take on
Operations Management
Customer Service Management
Client Relations
Revenue Generation
Project Planning
Proficient in CRM
Sales Tracking
Accomplishments
Marketing - Implemented marketing strategies which resulted in 40% growth of customer base.
Supervision - Supervised sales team to monitor sales activity and goal achievement.
Supervised team of 6 staff members.
Created a company-wide, comprehensive training program for all sales team members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Black belt in Brazilian jiu jitsu
I love to train martial arts and have achieved the rank of black belt in Brazilin jiu jitsu after about 10 years of training.
Timeline
General Manager
Renzo Gracie Lake Houston
01.2023 - Current
Assistant Manager
Renzo Gracie Lake Houston
02.2022 - 01.2023
Sales Development Representative
Insperity
12.2018 - 12.2019
Assistant Manager
Elite Mixed Martial Arts
04.2015 - 04.2021
High School Diploma -
Kingwood High School
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