Sabrina Sinanovski
Breinigsville,PA
Overview
4
4
years of professional experience
Work History
Guest Service Associate
European Wax Center
Allentown
10.2021 - 05.2024
- Managed 40+ appointments and guests per shift
- Sold $14,000 in package sales per month on average.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training over 20 new members, fostering an atmosphere of teamwork and collaboration among staff.
- Resolved customer complaints, resulting in enhanced guest relations and return visits.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Center Manager Intern
European Wax Center
Allentown
05.2023 - 08.2023
- Handled cash procedures over $1,000 and bank deposits
- Managed and adjusted schedules with daily tasks to meet business goals.
- Oversaw the recruitment and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Conducted regular evaluations for improvement and drive continuous growth.
- Attended events to market and promote company.
Retail Sales Associate
Marshalls
Trexlertown
07.2020 - 12.2020
- Hung, ticketed, and remarked merchandise daily
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Cross-trained in 3 departments to assist company needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Business Marketing And Management
Penn State – Lehigh Valley
Center Valley, PA05.2024
Skills
- Skilled in Microsoft Word, Excel, PowerPoint, and Outlook
- Oversaw customer issues or complaints daily
- Responded to telephone, text or in-person inquiries
- Ability to manage time effectively
Timeline
Center Manager Intern
European Wax Center
05.2023 - 08.2023
Guest Service Associate
European Wax Center
10.2021 - 05.2024
Retail Sales Associate
Marshalls
07.2020 - 12.2020
Bachelor of Science - Business Marketing And Management
Penn State – Lehigh Valley