Christine Kue
North Branch,MN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Kwiktrip
North Branch, Minnesota
03.2013 - Current
- Provide superb customer service that includes greeting customers, accurately handling the cash register, and stocking and organizing inventory.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction
- Maintained cleanliness and organization of store displays, ensuring appealing presentation.
Guest Service Associate
Cumberland Farms
Charlestown, Johnston, RI
09.2020 - 12.2022
- Maintained all coffee, food, lottery, and gas areas for customers in a well-stocked environment.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Assisted the Store Manager for all Customer Service needs.
- Delivered exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Assisted with inventory management, tracking stock levels and replenishing supplies as needed.
- Collaborated with team members to streamline workflows and improve service delivery.
- Monitored compliance with safety protocols, contributing to a secure shopping environment.
- Created welcoming and comfortable environment for guests.
Sortation Associate
Amazon
Norwood, MA
03.2018 - 10.2018
- Examined incoming materials and compared to documentation for accuracy and quality.
- Processed and organized 40-60,000 units of packages and products in warehouse fulfillment center during third shift.
- Responsible for lifting heavy packages (20+lbs) to fulfill daily customer orders.
- Prepares and organize all packages into Amazon fleets vehicles for fast delivery.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Maintained a safe work environment through proper handling of packages and equipment.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
Customer Service Representative
Mercer
Mansfield, MA
05.2017 - 12.2017
- Completed Oracle and SAP software training.
- Verified and transferred all confidential client data (+100,000) onto Excel documents.
- Answered phone calls for clients regarding Health & Benefits using software such as Citrix and Oracle.
- Entered all confidential client information into electronic software program for quality and data control.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assembler
Greencore
East Greenwich, RI
01.2016 - 12.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for customer loads.
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
- Organized, arranged, and re-stocked buffet, salad bar, and service areas.
- Conducted routine inspections of assembled products to identify defects and ensure adherence to specifications.
Customer Service Representative
AvPorts-Newport State Airport
Middletown, RI
04.2017 - 10.2017
- Processed all invoices and sales transactions for chartered aviation services and flights.
- Answered all phone calls and incoming correspondence.
- Maintained building cleanliness and appearance according to opening and closing procedure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Fossil Group, Inc
Providence, RI
06.2014 - 03.2015
- Served as a retail Leather Specialist specializing in clothing, accessories, and watches.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in visual merchandising to optimize product presentation and drive sales.
- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Individual Gross Revenue: $33, 208.83.
- Delivered exceptional customer service to enhance overall shopping experience.
Office Manager/Receptionist
Community Preparatory School
Providence, RI
12.2013 - 01.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Analyst and Project Manager
Bloomberg BNA
Arlington, VA
10.2010 - 07.2011
- Managed an Arbitration Redaction Project sent to LexisNexis and Thomson Reuter.
- Analyzed a daily shipment of 1500 confidential supreme, federal circuit court, tax, bankruptcy, and lower state court opinions with 7 other analysts to be sent to BNA's legal editors for publication.
- Retrieved attorney's information and uploaded cases from PACER, an electronic court filing system.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
Paralegal Certificate -
Boston University
Boston, MA01-2010
Bachelor of Arts - History
Bowdoin College
Brunswick, ME01-2009
Skills
- Windows/Macintosh Proficiency: Microsoft Office 2008, Word, PowerPoint, Excel, Outlook, Pages, LotusNotes, Microsoft Outlook 2010, Raiser's Edge Software, Filemaker Pro, Oracle, and SAP
- Research Database: WorldCat, LexisNexis, Westlaw, Academic Search Premiere, and PACER
Accomplishments
Mellon Mays Undergraduate Fellowships (MMUF), 2007-2009
• One of five recipient of the national competitive fellowship promoting academic research in underrepresented fields of study. • Awarded $10, 000.
Freeman Awards for Study in Asia-ASIA,
Summer 2008
• Recipient of the competitive national fellowship to promote academic research in East or South Asia. • Awarded $3, 000.
Certification
Boston University
Paralegal Certificate, June 2010
Boston, MA
Languages
French
Elementary
Timeline
Guest Service Associate
Cumberland Farms
09.2020 - 12.2022
Sortation Associate
Amazon
03.2018 - 10.2018
Customer Service Representative
Mercer
05.2017 - 12.2017
Customer Service Representative
AvPorts-Newport State Airport
04.2017 - 10.2017
Assembler
Greencore
01.2016 - 12.2017
Sales Associate
Fossil Group, Inc
06.2014 - 03.2015
Office Manager/Receptionist
Community Preparatory School
12.2013 - 01.2015
Guest Service Associate
Kwiktrip
03.2013 - Current
Analyst and Project Manager
Bloomberg BNA
10.2010 - 07.2011
Bachelor of Arts - History
Bowdoin College
Paralegal Certificate -
Boston University