Zaneqwah Shaw
Las Vegas,NV
Summary
Organized Virtual Assistant and Professional dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. A focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 7+ years of experience providing quality administrative support to clients and companies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Virtual Assistant | Business Consultant | Financial Coach
Learn Financial Growth
Las Vegas, NV
06.2020 - Current
- Teach clients the basics of personal finance
- Assist clients with developing and maintaining healthy financial habits
- Empower clients to reach their financial goals and learn how to handle their finances responsibly
- Provide a high-level professional administrative service by working on tasks and projects and ensuring they are executed on time and to the highest level of quality
- Scheduling appointments, making phone calls, making travel arrangements, managing email or other accounts, and more
- Comfortably managing projects from 5 or more clients at a time
Independent Contractor
LiveOps, Inc.
Las Vegas, NV
10.2021 - 03.2022
- Build highly satisfied and loyal customer base through engagement
- Established needs of the customer & make product recommendations
- Creating orders and making sales
- Submit necessary tickets via Salesforce
- Utilize company's knowledgebase to find answers
- Slack for resource assistance
Case Manager | Financial Business Consultant
There Is Hope
Las Vegas, NV
07.2017 - 09.2021
- Managing business reports and documents for a behavioral health company, with a yearly gross of 1.5 million
- Ensured yearly business licenses and documentation are updated and reporting accurately
- Have monthly meetings to discuss profit/loss in order to create plans for financial consistency
- Create yearly resolution plans for business based on record-keeping of profit/loss
- Ensured quarterly/yearly documentation is in order for tax purposes
- Organizer for creation of new programs
Licensed Insurance Chat Agent
Sutherland Global
Las Vegas, NV
01.2017 - 12.2018
- Built rapport with each client
- Described and explained all complex policy forms and coverage through simple terms
- Built relationships to help enhance customer-centric processes
- Managed multiple computer systems while interacting with customers
- Followed mandatory quality/compliance guidelines for the protection of the business and customers
- Thrived in a fast-paced call center, handling 60+ calls per day
- Retained information and adapted quickly to changes
- Conducted business with the highest levels of professionalism honesty, integrity, and respect
Stewardess
American Cruise Lines
Las Vegas, NV
05.2013 - 01.2017
- Performed meal and housekeeping services within 13 hour days
- First point of contact with passengers
- Kept up with the fast-paced environment to give efficient and timely service
Various Positions
Service Master Building Services
Clackamas, OR
06.2008 - 04.2013
- Office work; filing, answering multiple phone lines, and data entry
- Making 50+ marketing calls daily; cold calling and warm follow-ups
- Performed janitorial services for a government facility
- Parking attendant; taking payment for daily and monthly parking
Education
Bachelor of Science - Finance
Southern New Hampshire University
Manchester, NH08.2022
High School Diploma -
Madison High School
06.2009
Skills
- Attention to Detail
- Organization and Time Management
- Strong Organizational Skills
- Professional and Courteous
- Strong Problem Solving Skills
- Project Management
- Microsoft Office Suite
- Clerical Support
- Data Entry
- Writing and Editing Skills
- Research and Analytical Skills
- Schedule Management
Websites
Certification
- Certified Financial Coach, Ramsey Solutions Financial Coach Master Training - 2/2022
- Board Certified Credit Consultant, Credit Consultants Association - 11/2020
Timeline
Independent Contractor
LiveOps, Inc.
10.2021 - 03.2022
Virtual Assistant | Business Consultant | Financial Coach
Learn Financial Growth
06.2020 - Current
Case Manager | Financial Business Consultant
There Is Hope
07.2017 - 09.2021
Licensed Insurance Chat Agent
Sutherland Global
01.2017 - 12.2018
Stewardess
American Cruise Lines
05.2013 - 01.2017
Various Positions
Service Master Building Services
06.2008 - 04.2013
Bachelor of Science - Finance
Southern New Hampshire University
High School Diploma -
Madison High School