ALEJANDRA JEAN CASTILLO
Corcoran,CA
Summary
I am seeking longevity with one company. This company will ideally have growth opportunities and offer a role with a great work-life balance. Dedicated Community Director with approximately 5 year history of success in community support and engagement. Builds strong relationships between residents, families and staff. Accomplished Property Manager with a proven track record at FPI Management, enhancing tenant satisfaction and community engagement. Expert in multi-family property management. I excel in fostering strong tenant relations and driving leasing success. Demonstrated ability to lead teams and improve operational efficiency, with a keen focus on achieving superior results. Enthusiastic Community Director adept at planning events, improving facilities and managing administrative functions.
Overview
9
9
years of professional experience
Work History
Community Director
FPI Management
05.2022 - 11.2022
- Onsite resident manager for 124 units
- Office onsite, housing provided
- Supervised maintenance team, resident customer service, rent collection, property projects, vendor management, data entry, reporting, email correspondence
- Coordinated volunteer opportunities within the community, promoting civic engagement among residents.
- Collaborated on development of first annual Wellness Resource Fair.
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
Onsite Resident Manager
Sherman Heights Property Management
03.2021 - 10.2021
- Onsite resident manager for a LIHTC/HUD affordable housing property, managed 2 different properties with units totaling 125
- Developed strong relationships with tenants, fostering a positive living atmosphere and reducing turnover.
- Used and trained Yardi Breeze, onsite housing and office, collected rent, accounting, resident customer service, administrative filing and reporting, data entry, vendor management, processing of Hud applications and recertifications, social work-housing referrals to social programs, property upkeep, supervised maintenance
UI Claims Representative
State of California Edd
03.2021 - 10.2021
- Managed and reviewed claims, inbound and outbound call agent, trained in SCDB software
Call Center Agent
211 San Diego
01.2021 - 10.2021
Property Manager
R.A. Snyder Properties
12.2019 - 11.2020
- Onsite resident manager responsible for tenant services, property upkeep, vendor management, rent collection, 45 units
- Software usage Entrata, Nexxus, On-site…distribution of notices, resolving complaints
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Property Manager
Hoban Management
04.2020 - 06.2020
- Conducted property move-ins, move outs, walk through inspections, cleaned vacant apartments, 36 units, leasing and marketing, used Appfolio, showcased vacancies to close contracts
Floating Property Manager
Temporary Agencies
01.2014 - 11.2019
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Manager
Breakwater Northwest, LLC
10.2018 - 05.2019
- Coordinated with maintenance personnel on upkeep of 2 properties, managed 2 different apartment complexes with units totaling 150
- Maintained a sufficient number of units to be market-ready, filed evictions and attended legal court, great white glove customer service and bilingualism
Leasing Agent
Lantana Hills
01.2017 - 12.2017
Grant Writer
La Maestra Community Health Centers
01.2015 - 12.2017
Resident Manager
Nelson Brothers Student Housing
09.2013 - 01.2014
- Notre Dame campus advertising, focused on resident retention with res appreciation week, daily conference calls, upkept 3 different property sites, 200 units-vendor management
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
Education
Board Certification Holistic Health Practioner - Healthcare
Natural Healing Institute
Hawaii11-2024
Bachelors - Sociology
University of California
06.2013
High School Diploma -
Southwest Senior High
San Diego06-2009
Skills
- Grant Writing
- Call Center Operations
- Claims Management
- Training and supervising
- SCDB Software, yardi, yardi breeze, onesite, rent cafe, entrada,appfolio
- Sales
- Tenant relations
- Community Engagement
- Application management
- Marketing implementation
References
- Maria Cedillo, Regional Manager, R.A. Snyder Properties, 619-793-4005, maria@rasyner.com
- Corinne Knutson, Senior Grant Writer, La Maestra Community Health Centers, 619-269-1267
Languages
Spanish
Professional Working
Timeline
Community Director
FPI Management
05.2022 - 11.2022
Onsite Resident Manager
Sherman Heights Property Management
03.2021 - 10.2021
UI Claims Representative
State of California Edd
03.2021 - 10.2021
Call Center Agent
211 San Diego
01.2021 - 10.2021
Property Manager
Hoban Management
04.2020 - 06.2020
Property Manager
R.A. Snyder Properties
12.2019 - 11.2020
Property Manager
Breakwater Northwest, LLC
10.2018 - 05.2019
Leasing Agent
Lantana Hills
01.2017 - 12.2017
Grant Writer
La Maestra Community Health Centers
01.2015 - 12.2017
Floating Property Manager
Temporary Agencies
01.2014 - 11.2019
Resident Manager
Nelson Brothers Student Housing
09.2013 - 01.2014
Bachelors - Sociology
University of California
Board Certification Holistic Health Practioner - Healthcare
Natural Healing Institute
High School Diploma -
Southwest Senior High
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