Rutley White
Customer Service
Apopka,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
Work History
Customer Service Representative
Ricoh USA
Apopka, United States
10.1997 - 03.2020
- Repaired and maintained office equipment with greater than 95% customer satisfaction rating.
- Prepared and maintained parts inventory for cost control and customer up time.
- Employed sharp analytical and problem solving skills daily. Supervised work assignments and created efficient deadlines.
- Collaborated with vendors i.e. phone companies and IT departments to develop solutions to customer problems.
- Answered customer telephone calls promptly to avoid on-hold wait times
Customer Service Engineer
Eastman Kodak Company
Hunstville, Alabama
06.1988 - 10.1997
- Serviced Kodak, IBM, and Canon copiers for Brown's Ferry Nuclear plant. Established and streamlined car parts inventory for assigned territory. Managed over 85 copiers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Education
Associate of Science - Electronics Technology
National Institute of Technology
Hoover, AL 05.1983 - 05.1985
Skills
Problem Solving
Communication
Time Management
Conflict Resolution
Cost Control
Customer Management
Inventory Management
Strategic Planning
Certification
Comptia Network+
Timeline
Customer Service Representative
Ricoh USA
10.1997 - 03.2020
Customer Service Engineer
Eastman Kodak Company
06.1988 - 10.1997
Associate of Science - Electronics Technology
National Institute of Technology
05.1983 - 05.1985