Santiago Quiroga Medina
Redmond,WA
Summary
First-generation immigrant with a passion for fostering belonging in the workplace and optimizing operations to support staff. Experienced in journalism, marketing, sales, and operations, with a strong ability to bridge communication gaps, organize workflows, and enhance workplace culture. Adept at managing people, coordinating teams, and ensuring seamless operations in dynamic environments.
Overview
4
4
years of professional experience
Work History
Parent Relations Manager
Dogtopia of Bellevue & Redmond
04.2024 - Current
- Manage 30-50 emails and calls daily from customers and partners
- Serve as the bridge between management and staff to ensure clear communication and collaboration
- Oversee sales and marketing operations across two locations, enhancing customer engagement and retention
- Implement organizational strategies to streamline operations and improve workplace efficiency
- Foster a positive and inclusive work environment that supports team cohesion and productivity
Marketing & Sales Associate
Strong CRM
07.2023 - 04.2024
- Specialized in blog writing and content creation to enhance brand presence and lead generation
- Managed Salesforce administration, optimizing CRM processes for efficiency and effectiveness
- Collaborated with the sales team to develop targeted marketing strategies and customer engagement initiatives
Editor-in-Chief
The Falcon, Seattle Pacific University
08.2021 - 06.2023
- Managed multiple projects from different sections week to week
- Led the university newspaper, overseeing editorial direction, content strategy, and newsroom operations
- Wrote multiple nationally recognized news articles, demonstrating excellence in investigative journalism
- Managed a team of 45 writers and editors, ensuring high-quality reporting and storytelling
- Supported and encouraged editorial board to provide independent and objective advice, opinions and perspectives to enhance publication.
- Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
Education
Bachelor of Arts - Communications & Journalism
Seattle Pacific University
Seattle, WA06.2023
Skills
- Workplace Operations & Team Coordination
- Sales & Marketing Management
- Content Writing & Journalism
- Salesforce Administration
- Strong People & Communication Skills
- Organizational & Leadership Abilities
- Marketing
- Sales management
- Project management
- Customer service
- Time management
- Operations management
Accomplishments
- Supervised team of 40 staff members.
- Achieved smooth CRM transitions through effectively helping with training staff and developing new workflows.
- Achieved Nationally awarded news articles by completing stories with accuracy and efficiency.
Awards Recognition
- Nationally awarded journalist for multiple investigative news articles.
- Protests Proceed, https://bestofsno.com/57334/college/protests-proceed/
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parent Relations Manager
Dogtopia of Bellevue & Redmond
04.2024 - Current
Marketing & Sales Associate
Strong CRM
07.2023 - 04.2024
Editor-in-Chief
The Falcon, Seattle Pacific University
08.2021 - 06.2023
Bachelor of Arts - Communications & Journalism
Seattle Pacific University
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